Debit Card Support Specialist – Debit Card Disputes Clerk

🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Zillion Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Zillion Technologies, Inc. is a company specialized in guiding organizations through digital transformation processes by offering a broad range of technology services. Their expertise includes artificial intelligence, cloud services, automation, cybersecurity, and enterprise platform solutions. Zillion Technologies serves a diverse array of industries, providing personalized and scalable technology solutions to numerous Fortune 500 companies and major financial institutions. They focus on continuous innovation to help businesses overcome challenges in digital transformation, employing technologies like robotic process automation (RPA) and AI to bring about significant business improvements. With a strong focus on customer-centric solutions, Zillion Technologies is committed to driving digital transformation forward efficiently and effectively.

📋 Description

• Investigating debit card disputes (fraud and non-fraud related) • Maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C • Completing a thorough investigation and regulatory reports, if warranted • Augmenting current staff due to increased work load and attrition

🎯 Requirements

• Basic understanding of VISA rules/disputes • Excellent communication skills, including writing, editing, proof reading, and speaking • Ability to lead projects independently • Ability to address audiences of varying sizes internally and externally • Ability to exercise sound business judgment • Working knowledge of generally accepted business practices for internal communications • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint • Ability to handle multiple tasks with attention to details • Flexible, able to adapt to change and comfortable with ambiguity • Previous debit card fraud experience/understanding • Previous Reg. E dispute experience.

🏖️ Benefits

• Remote work options