Senior Business Systems Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $107.2k - $180.2k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead investigation and resolution of complex integration issues across systems • Provide engineering teams with clear problem statements, reproduction steps, and supporting evidence • Lead partner discovery conversations and recommend integration approaches • Explain technical findings to technical and nontechnical audiences • Partner with Sales on technical discussions with enterprise prospects • Develop and improve AI-assisted knowledge and diagnostic tools • Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation • Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards • Analyze support trends and integration health signals to identify recurring issues and recommend root-cause improvements • Define launch support plans, including documentation, escalation paths, monitoring, and known limitations • Support partner onboarding and post-launch reviews

🎯 Requirements

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work • Skilled in XML, JSON, data mapping, and feed-based integrations • Knowledge of the Multifamily Information and Transactions Standards (MITS) schema • Familiarity with APIs, REST, webhooks, and tools such as Postman • Ability to interpret API documentation and investigate issues across systems; production coding is not required • Ability to translate technical information into clear explanations for partners, engineers, and business leaders • Experience identifying patterns across issues and turning findings into practical process or system improvements • Ability to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings • Interest in developing and improving AI-assisted workflows • Preferred: Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of the employee’s choice • Flexibility to work from wherever employees are most productive • Equal employment opportunity and accommodation support