Senior Program Manager, Marketing PMO

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Logo of Zillow

Zillow

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity • Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity • Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs • Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout • Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery • Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership • Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our “Always On” model connected to annual planning and increase overall marketing efficiency

🎯 Requirements

• 7+ years of Program and Project Management experience, including a background in program management within a marketing organization and a track record delivering for large, cross-functional teams • A holistic, ownership-minded thinker who takes an idea or process and iterates and evolves it over time rather than simply maintaining it • Decisive yet nuanced in prioritization and trade-off calls, comfortable making and defending decisions amid ambiguity • Demonstrates AI-first thinking, with demonstrable success adopting AI-driven solutions to automate or streamline processes and workflows • Thrives in a fast-paced, highly-matrixed environment, bringing structure to ambiguous problems in a complex organization • An excellent communicator and facilitator who synthesizes complex information into clear narratives, with proven strength in organizational change management • Expert proficiency with project management, workflow, and collaboration tools (e.g., Jira, Confluence, G Suite)

🏖️ Benefits

• competitive base salary • equity awards based on factors such as experience, performance and location

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