Customer Success Manager

🕒 January 27

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Zimperium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $12M Venture Round on 2018-11

Cybersecurity • Enterprise • SaaS

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

📋 Description

• Manage post-sale customer relationships including building customer relationships • Manage renewals and facilitate expansion opportunities • Drive solution adoption and business value • Manage escalations and achieve customer delight • Demonstrate strong domain and functional understanding of the solution • Maintain a high level of customer satisfaction and manage risks and escalations • Gather customer feedback to drive product capabilities • Assist the customer with deployment planning and management of risks for solution rollout.

🎯 Requirements

• B.S. in Computer Science or equivalent engineering degree • 10+ years of experience working with enterprise software solutions • 5+ years experience in customer success roles, preferably with security companies • Self-motivated, strong problem-solving skills with good business acumen • Database/SQL skills are a must • Domain expertise in Mobility & Security is highly desirable • Ability to travel as needed to customer sites.

🏖️ Benefits

• Equal Opportunity employer • Candidates receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.