Account Manager

🔥 3 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Serve as the day-to-day point of contact for a portfolio of assigned firms, addressing inquiries promptly and escalating issues when necessary. • Schedule and conduct regular, value-centric customer check-ins to validate account health and strengthen relationships. • Manage CRM workflows and sequences to support ongoing customer engagement and account health at scale. • Support customer appreciation initiatives, including office visits and customer gifting programs. • Generate reports and track customer data for assigned accounts. • Monitor activity and engagement trends, identifying potential risks or opportunities within the account portfolio. • Share qualitative and quantitative observations with leadership and take follow-up actions to support customer outcomes. • Create and maintain accurate customer records during onboarding. • Schedule and deliver user training sessions to ensure effective adoption of the Zipliens portal. • Orchestrate strategic, milestone and KPI-driven pilot launch plans on key new or expansion accounts. • Identify customer issues and escalate complex or high-value accounts to leadership. • Partner with Sales, Marketing, Lien Resolution, and Tech teams to ensure seamless onboarding, customer engagement, and customer satisfaction. • Attend industry events and webinars as needed to represent the company, engage with customers, and network with potential customers. • Adapt to evolving customer and business needs. • Contribute feedback and recommendations to improve processes and the customer experience.

🎯 Requirements

• 3+ years of experience in customer services, customer management, or sales, preferably within the legal tech, SaaS, or personal injury industry. • Bachelor's degree required; focus in business, law, or a related field preferred. • Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite; advanced CRM experience or certification highly desirable, AI experience a plus. • Strong communication and interpersonal skills, with the ability to build relationships quickly. • Excellent organizational skills and attention to detail. • Comfortable working with customer data and reports to monitor trends and support follow-up actions. • Ability to conduct effective virtual user training presentations. • Strong problem-solving skills and the ability to adapt in a fast-paced environment. • Self-motivated and goal-oriented; team player with a collaborative mindset. • Ability to travel 10-20%. • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Maternity & Paternity Leave • Remote-First Work Environment (Flexible Work from Home)