Manager, Technology Business Operations

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☕ Washington – Remote

☕ Washington – Remote

💵 $120.8k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

📡 Telecommunications

👥 B2C

💰 Corporate Round on 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Own and continuously improve purchase approval workflows for technology spend, including capital, subscriptions, circuits, and vendor services. • Establish clear intake, review, approval, and execution processes that are easy to follow and consistently applied. • Ensure compliance with internal financial, procurement, and contract governance standards. • Maintain documentation, controls, and audit-ready records related to purchase approvals, vendor agreements, software renewals, and circuit inventories. • Lead ongoing software portfolio rationalization, ensuring tools are purposeful, non‑duplicative, and actively managed. • Partner with technology, finance, and procurement teams to evaluate renewals, expansions, retirements, and contract obligations, ensuring timely decisions and cost-effective outcomes. • Manage vendor engagement processes, including approvals, contract alignment, and issue resolution. • Own circuit inventory management, including tracking, grooming, lifecycle management, and disconnects. • Ensure accuracy and accountability for active circuits, vendors, and associated costs. • Coordinate with vendors and internal teams to resolve discrepancies, billing issues, and service changes. • Manage the operational execution of technology budgets, including capital and operating spend. • Oversee purchase requests, approvals, invoice processing, and CAF/SOW workflows. • Ensure financial activities move efficiently from request through payment without bottlenecks. • Serve as a key operational partner to Technology Leadership, Finance, Procurement, and related stakeholders, translating business needs into scalable processes and disciplined execution. • Translate strategic plans into repeatable, executable processes. • Identify gaps, inefficiencies, and risks in existing workflows and drive practical solutions. • Lead, coach, and develop team members responsible for subscriptions, circuits, capital tracking, vendor operations, and related business processes. • Set clear expectations, priorities, and operating rhythms. • Ensure consistent execution across all owned processes. • Measurable cost reduction across all budget categories. • Approval and purchase workflows are timely, predictable, and well understood. • Software and circuit portfolios are current, intentional, and actively managed. • Vendor and invoice issues are resolved quickly with minimal escalation. • Technology leaders spend less time navigating process and more time on delivery.

🎯 Requirements

• High school diploma or GED. • Bachelor’s degree in Finance, Business, Information Systems, Technology Management, or a related field; or equivalent combination of education and relevant experience. • Minimum of five (5) years of experience in technology business operations, financial operations, vendor management, procurement operations, IT asset management, or similar function. • Minimum of two (2) years of people leadership experience with the proven ability to drive consistency and accountability. • Experience managing budgets, purchase requests, invoice workflows, and operational processes in a technology or IT environment. • Experience working cross-functionally with Finance, Procurement, Vendor Management, and Technology teams. • Strong experience in process improvement, workflow design, and operational governance. • Familiarity with software licensing, vendor contracts, circuits, and capital vs. operating costs. • Highly organized, detail‑oriented, and comfortable owning complex operational processes.

🏖️ Benefits

• Medical • dental • vision • 401k • flexible spending account • paid sick leave and paid time off • parental leave • quarterly performance bonus • training • career growth and education reimbursement programs.