Loan Counselor

Job not on LinkedIn

🔥 5 minutes ago

🌵 Arizona, Connecticut, +22 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 48 days.
• No salary listed.

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Zippy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

💸 Finance

💳 Fintech

Insurance • Finance • Fintech

Zippy is a company that specializes in providing home loans, loan servicing, insurance services, and technology solutions related to lending. Zippy Loans, LLC is a direct lender offering competitive loan rates and options for new and pre-owned homes, with a fully online lending process. The company emphasizes a modern approach to lending, making the process easy and accessible without needing to visit a bank. Zippy also offers insurance services through its subsidiary Zippy Insurance Services, LLC. With a commitment to supporting customers throughout the lending journey, Zippy aims to help individuals realize their homeownership dreams. Zippy is a family of companies, including Zippy Loans, LLC, Zippy Loan Servicing, LLC, Zippy Insurance Services, LLC, and Zippy Technology, LLC.

📋 Description

• Conduct outbound calls to customers behind on home loan payments • Handle inbound calls and answer account questions • Discuss resolution options and document each interaction • Assess customers’ financial situations and reasons for delinquency • Collaborate with customers to establish suitable solutions • Negotiate feasible payment plans or alternative arrangements while following policies and regulations • Accurately document customer interactions and agreements • Educate customers about timely payments, consequences of non-payment, and available support resources • Resolve customer concerns and disputes professionally • Provide updates on collection efforts • Identify trends and recommend improvements to management • Represent Zippy and provide best-in-class service throughout the home-ownership journey

🎯 Requirements

• 2+ years of experience in title processing or a similar role • Proven track record of achieving outstanding customer satisfaction • Comfortable working in a fast-paced startup environment • Willingness to maintain and ensure a high level of integrity • Excellent written and verbal communication skills • Comfort learning OneDrive, Asana, and proprietary custom-built software • Must reside in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Wisconsin • Employment eligibility subject to E-Verify confirmation • Potential in-person interview participation

🏖️ Benefits

• Competitive salary with potential annual bonuses and variable pay • Equity in the company for all employees • Remote work from home • Medical, dental, and vision insurance • Company-subsidized STD, LTD, and life insurance • Medical and dependent care FSAs • Training and licensing support • Generous paid time off • Wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, and Ladder • Paid parental leave • No Meeting Wednesdays • Vibrant remote Slack community • Career growth and promotion-from-within opportunities • Supportive, collaborative culture • Diversity and inclusion initiatives • Leadership guidance, mentorship, and support

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