Care Coordinator

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Zócalo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📡 Telecommunications

🌍 Social Impact

Healthcare • Telecommunications • Social Impact

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

📋 Description

• Our care model is designed to meet members wherever they are—whether in their homes, online, or in their community. Care Coordinators play a critical role in ensuring members receive timely access to healthcare services, community resources, and care team support. • Zócalo Health is seeking a Care Coordinator to support members enrolled in Enhanced Care Management (ECM) and other care coordination programs. The Care Coordinator serves as the primary point of contact for low-risk members and provides ongoing outreach, appointment coordination, referral management, and navigation support. Working closely with Registered Nurse Care Managers, Behavioral Health Care Managers, Community Health Workers, providers, and community partners, the Care Coordinator helps ensure members remain engaged in care and connected to the resources they need. • This position reports to the Care Coordination Manager and works closely with the interdisciplinary care team.

🎯 Requirements

• Fluency (verbal and written) in English and Spanish is required. • Knowledge of Latino customs and cultural norms preferred. • High School Diploma or GED required. • Associate’s or Bachelor’s degree in Social Work, Public Health, Healthcare Administration, Human Services, or related field preferred. • 1–3 years of experience in healthcare, care coordination, case management support, patient navigation, customer service, or community-based services. • Experience working with Medicaid, managed care, or underserved populations preferred. • Experience scheduling appointments, managing referrals, and coordinating services preferred. • Familiarity with electronic health records (EHRs) and care management platforms preferred. • Experience documenting member interactions and maintaining accurate records.

🏖️ Benefits

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company • Comprehensive benefits (medical/dental/vision) • Generous home office stipend • Competitive compensation • Generous PTO policy including 6 paid holidays.