Specialty Care Navigator, Mood & Anxiety

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $33 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals • Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey • Employ motivational interviewing to assist members in engaging in care • Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis • Utilize written communication skills to interact with members and providers through email • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes • Identify and problem-solve issues that serve as a barrier or disruption to care • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience • Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed • Participate in staff meetings, case consultations, and trainings • Assist with onboarding and mentoring new team members • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

🎯 Requirements

• Required mental health license: LCSW, LMFT, LPC • Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders • Experience with motivational interviewing, diagnostic assessment, and triage • Knowledge of current best practices and evidence based treatments for mood and anxiety disorders, with a strong preference for experience and training in Dialectical Behavioral Therapy (DBT) • Excellent listening, written and verbal communication skills • Acknowledge and embrace diversity and inclusion • Experience working with diverse populations • Motivated to go above and beyond for members to provide a high-touch experience • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks • Able to multi-task and context switch!

🏖️ Benefits

• Health, Dental, Vision benefits starting on your first day at Spring Health • Individual One Medical account valued at $199/year per user • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary • Parental leave up to 18 weeks, depending on eligibility including tenure and medical situation • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching and budget management • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching to support your favorite causes