Director, CHW Operations

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Zócalo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📡 Telecommunications

🌍 Social Impact

Healthcare • Telecommunications • Social Impact

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

📋 Description

• Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management • Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation • Build management systems that support coaching, accountability, quality, and professional development across the CHW organization • Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams • Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes • Support expansion into new markets while maintaining consistency of service delivery and operational excellence • Serve as the primary leader responsible for the effectiveness and scalability of the CHW function

🎯 Requirements

• 8+ years of healthcare operations leadership experience • Experience leading Community Health Workers, care coordinators, patient navigators, outreach teams, or other community-based healthcare workforces • Experience building and managing distributed field teams • Strong understanding of Medicaid populations and social determinants of health • Demonstrated success developing frontline leaders and improving operational performance • Excellent communication, coaching, and change management skills

🏖️ Benefits

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k with a 4% match • Flexible PTO policy - take the time you need to recharge • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth.