Diagnostics Technical Specialist

🔥 0 minutes ago

🍂 Massachusetts, Rhode Island – Remote

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💵 $69k - $100k / year

⏰ Full Time

🟢 Junior

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Logo of Zoetis

Zoetis

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products • Manage the business health and customer satisfaction of assigned territories • Improve diagnostic product utilization, adoption, and implementation timelines • Identify, quantify, qualify, track, and evaluate clinic pain points • Facilitate, develop, design, and implement clinic workflow processes • Respond to onsite technical support requests and troubleshoot complex system problems • Provide formal and informal product guidance, instruction, and training presentations • Complete post-sale product installation and validation, applications training, and operations training • Document daily activities and prepare detailed customer-visit reports, including satisfaction information • Collaborate with the Area Business Manager and Diagnostic Solutions Consultant • Engage top customer DVMs and practice managers to expand product-line adoption • Identify and report opportunities for additional analyzers and new customer opportunities through referrals • Attend initial training in Union City, California and Parsippany, New Jersey, plus national and regional meetings requiring out-of-state travel

🎯 Requirements

• At least one year of experience working in a clinical setting • Basic computer skills, including Microsoft Office, Excel, and Adobe • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset and demonstrable critical thinking skills • Availability and willingness to travel up to 90% of the work week in the territory • Flexibility to accommodate customer visit requests • Associate’s degree required; Bachelor’s degree preferred or equivalent experience • Degree from a Veterinary Technology Program preferred • Credentialed Veterinary Technician preferred • Expertise in veterinary terminology/science • Presentation skills and ability to transport, set up, and demonstrate equipment • Organizational, prioritization, and time management skills • Ability to multi-task and work independently • Valid driver’s license, clean driving record, and auto insurance • Ability to safely lift and move 60 lbs • Authorization to work in the US for Zoetis; sponsorship subject to Zoetis discretion

🏖️ Benefits

• Short-term incentive compensation • Long-term incentives • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation

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