Clinical Implementation Specialist I

🕒 August 11

🇨🇦 Canada – Remote

💵 $90k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Partner with customer hospital teams to assess workflows, identify optimization opportunities, and guide product configuration. • Provide on-site clinical support during implementation, education, go-live, and post-implementation troubleshooting. • Schedule, coordinate, and deliver training for clinicians, super-users, and end-users. • Maintain relationships with ZOLL Sales, Hospital Training Teams, nurses, physicians, and department leadership. • Serve as clinical liaison and escalate risks or customer concerns to technical support and leadership. • Manage travel logistics and border-crossing compliance for client sites in Canada and the US. • Coordinate post-sale customer education and training initiatives. • Collaborate with Territory Managers throughout the sales process and build long-term customer relationships. • Assess learning needs and plan, implement, and evaluate educational programs. • Provide orientation, continuing education, in-services, and preceptor-model training. • Participate in quality-improvement leadership and process and protocol changes. • Support sales activities, trade shows, distributor training, and other assigned functions. • Manage system-wide implementation for large hospital systems. • Plan, develop, and execute educational and training events. • Communicate leads and account updates to Territory Managers. • Act as clinical and technical product expert for ZOLL Hospital products. • Advocate for improved patient outcomes in inpatient hospital settings.

🎯 Requirements

• Must be based near a major airport in British Columbia. • RN, Paramedic, or RT with 5+ years of experience required. • Current passport required. • Bachelor's degree (BA or BS) preferred. • AHA Instructor certification in BLS/ACLS/PALS preferred. • Clinical education experience preferred. • Project management experience preferred. • Ability to educate clinical personnel effectively. • Ability to drive change through education and evidence-based clinical literature. • Ability to integrate iPad, Outlook, and Microsoft Suite into work. • Flexibility, autonomy, self-motivation, and professional demeanor. • Ability to direct training and in-servicing programs to achieve product compliance. • Ability to lead and influence cross-functional teams in complex environments. • Strong analytical and problem-solving capabilities. • Ability to improvise in customer situations and achieve successful resolutions. • Comfortable interacting with C-Suite teams; strong personal presence. • Ability to manage multiple demands and prioritize effectively. • Calm, positive, “can do” attitude. • Excellent client-facing, internal, written, verbal, and presentation communication skills. • Solid organizational skills, attention to detail, multitasking, deadline management, and follow-up. • Strong working knowledge of Microsoft Office. • Availability to travel up to 75%.

🏖️ Benefits

• Remote work arrangement • Comprehensive benefits plans • Career and purpose-driven work • Opportunities for speaking at trade shows • Global team and company events/trade-show participation