Manager, Technical Success Management

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $143k - $205k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Lead and mentor your team to drive satisfaction, retention, and measurable growth • Build relationships with stakeholders to ensure customer success and revenue expansion • Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges • Collaborate cross-functionally to advocate for customer needs and enhance experiences • Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement

🎯 Requirements

• 5+ years of experience in customer success, account management, or similar customer-facing roles • 2+ years in a leadership position building high-performing teams • Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region • Experience building executive-level relationships and serving as the escalation point for customer incidents • Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies for success • Passion for delivering exceptional customer experiences and driving growth through results-oriented performance management.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!