Business Operations Analyst

🕒 July 30

🏢🏡 Zurich – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 47%

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Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• Support Beeline VMS operations for the North America FlexForce team, including Jira-based ticket intake, issue tracking, defect documentation, enhancement requests, testing support, and follow-up through resolution. • Create, validate, and maintain recurring and ad hoc reports from Beeline and related data sources to support workforce governance, compliance monitoring, supplier oversight, and leadership reporting. • Analyze and organize contingent workforce data to identify trends, exceptions, data quality issues, and opportunities for process improvement. • Support engagement managers, suppliers, and internal stakeholders by researching and resolving VMS, reporting, and process-related inquiries in partnership with the FlexForce team. • Document standard operating procedures, job aids, process flows, decision logs, and training materials to improve consistency and knowledge transfer across the support model. • Assist with requirements gathering, test case development, user acceptance testing, and implementation support for Beeline enhancements, reporting updates, and process changes. • Provide project coordination, task tracking, status updates, and issue escalation support for assigned FlexForce initiatives and operational deliverables. • Partner with North America stakeholders to ensure timely communication, accurate documentation, and alignment with established governance and compliance expectations. • Contribute to operational efficiency and automation initiatives by leveraging APIs, Power Automate, and Power BI to support process improvements, stakeholder dashboards, supplier reporting, and day-to-day operational activities. • Support change management activities, including communications, training coordination, adoption tracking, and transition support for new or updated contingent workforce processes.

🎯 Requirements

• Bachelor’s degree plus 3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area • High school diploma or equivalent plus 5 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area • 3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area • Experience supporting operational processes, reporting, project coordination, or system-related business support

🏖️ Benefits

• Professional development opportunities

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