Digital Sales and Service Representative

🔥 9 horas atrás

🌲 North Carolina, Texas, +1 estados a mais – Remoto

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

🚫👨‍🎓 Sem graduação necessária

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1-800 CONTACTS

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

🏭 Manufatura

🛍️ Comércio Eletrônico

⚕️ Seguro de Saúde

Manufacturing • eCommerce • Healthcare Insurance

A 1-800 CONTACTS é uma empresa que vende lentes de contato diretamente aos consumidores. Eles oferecem uma extensa gama de marcas e tipos de lentes de contato por meio de sua plataforma online, tornando conveniente para os clientes encomendar e receber suas lentes sem precisar visitar uma loja física tradicional. A empresa é conhecida por seu atendimento ao cliente e preços competitivos, fornecendo soluções de cuidado visual de fácil acesso, com o objetivo de simplificar o processo de compra de lentes de contato.

Descrição

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • Consult customers on the best value for their contact lens purchases • Reply to incoming emails or MMS from customers as business needs require • Communicate and engage with the manager and team members through one-on-one meetings, team meetings, and team chats • Request prescriptions by phone from eye care providers as needed • Provide world-class customer service in a fast-paced, dynamic environment • Identify and resolve problems to create a positive customer experience • Maintain performance metrics including revenue per chat, quality, availability, and timeliness • Abide by company policies and procedures • Live the company values • Perform other duties as assigned by leadership

🎯 Requisitos

• High school diploma or GED equivalent • 2-3 years minimum customer service experience • Great typing skills, at least 40 words per minute, and technical proficiency • Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds • Private, dedicated workplace free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize simultaneously • Positive, driven, and solution-oriented mindset • Ability to work on time and complete scheduled shifts • Chat sales and Contact Center experience is a plus

🏖️ Benefícios

• Monthly performance bonuses for those who qualify (up to $6 per hour) • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses • Bonus potential of up to $6/hr