Digital Sales and Service Representative

🕒 3 dias atrás

🌲 North Carolina, Texas, +1 estados a mais – Remoto

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $21 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

🚫👨‍🎓 Sem graduação necessária

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1-800 CONTACTS

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

👥 B2C

🛍️ Comércio Eletrônico

⚕️ Seguro de Saúde

B2C • eCommerce • Healthcare Insurance

A 1-800 CONTACTS é uma empresa que vende lentes de contato diretamente aos consumidores. Eles oferecem uma extensa gama de marcas e tipos de lentes de contato por meio de sua plataforma online, tornando conveniente para os clientes encomendar e receber suas lentes sem precisar visitar uma loja física tradicional. A empresa é conhecida por seu atendimento ao cliente e preços competitivos, fornecendo soluções de cuidado visual de fácil acesso, com o objetivo de simplificar o processo de compra de lentes de contato.

Descrição

• Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • This is a sales job; you will consult customers on the best value for their contact lens purchases on each call • Reply to incoming emails or mms from customers as business needs require • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Request prescriptions via phone from eye care providers as needed • Provide world class customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience • Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership

🎯 Requisitos

• High school diploma (or GED equivalent) • 2-3 years minimum customer service experience • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize at the same time • Positive, driven and solution-oriented mindset • Ability to show up to work on time and work your scheduled shift

🏖️ Benefícios

• Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses