Patient Coordinator Lead

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1nHealth

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $2.000.000 Seed Round em 2020-03

Healthcare • Consulting • Logistics

A 1nHealth é uma empresa focada em revolucionar o recrutamento de pacientes para ensaios clínicos. Eles se especializam em ajudar patrocinadores de ensaios clínicos a superar os desafios relacionados a atrasos e ineficiências no estudo, fornecendo estratégias de recrutamento personalizadas, engajamento de pacientes de alta qualidade e uma plataforma abrangente de rastreamento de dados. Com experiência em diversas áreas terapêuticas, a 1nHealth visa melhorar os processos de inscrição e garantir a conformidade com as regulamentações do setor, facilitando, em última análise, melhores resultados para a pesquisa clínica.

Descrição

• Manage a high volume of inbound and outbound pre-screening calls • Communicate clearly and compassionately with potential trial participants • Demonstrate proficiency in medical terminology to assess patient information • Utilize remote communication tools for calls, documentation, and team communication • Meet or exceed KPIs related to pre-qualified referrals and enrollment rates • Maintain detailed records of patient interactions and ensure compliance • Regularly review recorded calls from contractor PCs and provide coaching • Monitor the PC KPI dashboard for performance metrics • Deliver structured feedback and escalate unresolved performance concerns • Review contractor PC timesheets and generate monthly invoices • Collaborate on process improvements within the PC department

🎯 Requisitos

• Minimum of 3 years of experience in a call center environment • At least 1 year in a patient-facing screening role within healthcare or clinical research industry • Prior supervisory, coaching, or team lead experience strongly preferred • Strong verbal and written communication skills • Demonstrated ability to deliver constructive feedback • Proficiency in remote communication and productivity tools • Solid knowledge of medical terminology and clinical trial processes • Ability to multitask and manage competing responsibilities in a fast-paced environment • Excellent organizational skills and attention to detail • GCP (Good Clinical Practice) certification or willingness to obtain certification

🏖️ Benefícios

• 100% remote work • Access to employee discount program • 401(k) with employer contribution • Employer-covered basic Life Insurance