Patient Experience Coordinator

🕒 Julho 27

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knownwell

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🏥 Saúde

🧘 Bem-estar

🔥 Investimento no último ano

💰 $26.073.821 Series B - knownwell em 2025-10

Healthcare • Wellness

A knownwell é uma provedora de saúde com sede nos EUA, focada em gestão de peso e cuidados com a obesidade. Ela opera clínicas virtuais em todo o país e clínicas presenciais em vários estados, oferece programas personalizados (incluindo cuidados primários, aconselhamento nutricional, teste de composição corporal, monitoramento remoto de pacientes e um programa de medicação GLP-1 com a Medicare Bridge), e faz parcerias com pagadores e sistemas de saúde para expandir o acesso e melhorar os resultados. A empresa fornece serviços voltados para o paciente (incluindo programas para adolescentes) e redes de clínicos para o tratamento da obesidade.

Descrição

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support • Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency • Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services • Review patient requests, provider orders, and referral information to ensure timely scheduling and appropriate next steps • Accurately document all patient interactions, outreach attempts, and scheduling outcomes within the electronic health record (EHR) • Leave clear, detailed voicemail messages and track follow-up attempts according to established outreach protocols • Assist new patients with onboarding tasks, including app access and appointment preparation • Monitor multiple patient service queues to ensure requests are resolved within established service level timelines • Escalate clinical questions, urgent concerns, or complex cases to the appropriate care team when necessary • Maintain a high level of service quality while meeting productivity expectations related to call handling, documentation, and patient follow-up • Work collaboratively with clinical teams, operations staff, and leadership to ensure a seamless patient experience • Follow standardized workflows and documentation requirements to maintain operational consistency and compliance

🎯 Requisitos

• High school diploma or equivalent (required) • 5+ years of experience in medical scheduling, patient access, or healthcare call center environments; large academic health center experience strongly preferred • Strong verbal and written communication skills, with the ability to clearly explain next steps to patients • Excellent multitasking and time management skills in a fast-paced environment • Strong attention to detail and ability to accurately document information in electronic systems • Experience working within electronic health record (EHR) platforms (Athena experience preferred) • Comfort navigating multiple systems simultaneously while speaking with patients • Curiosity and comfort navigating in ambiguity • Strong problem-solving skills with the ability to remain calm under pressure • A patient-first mindset with a commitment to compassionate, high-quality service. • Nice to have: Previous experience in patient access, care coordination, referral management, or healthcare scheduling

🏖️ Benefícios

• Medical, dental, and vision insurance • 401K retirement plan with company match • Up to 20 days of PTO per year + company holidays • Up to 14 weeks of parental leave (12 for non-birthing parents) • Annual work from home stipend for remote employees