Client Experience Specialist

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.800 - $82.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Woolpert

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1911

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 $2.900.000 Venture Round em 2022-11

Consulting • Logistics • Manufacturing

A Woolpert é um fornecedor global líder em serviços geoespaciais e de engenharia, especializado em entregar soluções de mapeamento, análise e modelagem de ponta. Com expertise em planejamento urbano, análise ambiental, manutenção de ativos e iniciativas de cidades inteligentes, a Woolpert utiliza tecnologias avançadas, como LiDAR aéreo e modelagem 3D, para atender setores como governo, mineração e energia. Eles contribuem significativamente para a tomada de decisões baseada em dados e melhoram a eficiência operacional em vários projetos ao redor do mundo.

Descrição

• Plan, coordinate, and execute virtual, hybrid, and live client events of increasing complexity • Manage event timelines, run-of-show, registration, and post-event follow-up • Organize venue and digital platform selection, room blocks, audiovisual needs, catering, signage, entertainment, and shipping • Coordinate with platform providers, venues, and vendors; obtain quotes and confirm deliverables • Secure permissions, licenses, certificates of insurance, and vendor documentation • Track event budgets, process invoices and purchase orders, and reconcile spending • Coordinate client and attendee communications, invitations, registration support, and outreach • Provide on-site and virtual event support, including setup, attendee experience, speaker and exhibitor needs, and technical wrap-up • Resolve routine event issues independently and consult senior team members on complex situations • Conduct debriefings and evaluations; analyze feedback and metrics and recommend improvements • Collaborate with marketing, communications, and business development teams on event awareness and promotional campaigns • Maintain event calendars, vendor records, attendee lists, and client experience documentation • Support onboarding of less-experienced team members • Perform other duties as assigned • Report to the Director, Client Experience and Events

🎯 Requisitos

• High school diploma or equivalent required • Bachelor’s degree (BA or BS) in Marketing, Communications, Business, or a related field preferred • Equivalent combination of education and experience may be considered on a 1:1 basis • 3 years of experience in event planning, client experience, marketing coordination, or a related field • Experience coordinating logistics for live and/or virtual events, including vendor and venue coordination • Working knowledge of event planning practices, including budgeting, logistics, vendor management, and on-site execution • Strong organizational and time management skills with the ability to manage multiple events and deadlines simultaneously • Effective written and verbal communication skills for interacting with clients, vendors, and internal stakeholders • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) • Ability to exercise judgment on routine matters and seek guidance on complex work • Ability to maintain confidentiality of client and company information • Ability to lift and transport event materials and work non-standard hours during events • Valid driver's license required • Ability to travel up to 30% for business purposes, including possible overnight, holiday, and weekend travel • Preferred: 5 years of event planning or client experience in a professional services, architecture/engineering, or geospatial environment • Preferred: Experience with trade show and conference exhibit coordination • Preferred: Experience supporting executive-level or client-facing programs • Preferred certifications: CMP, CSEP, or CTSM • Preferred: Deep understanding of CRM and proposal management systems • Preferred: Strong business acumen and commercial awareness

🏖️ Benefícios

• Freedom to Work program: Set your own schedule and location (as appropriate) • Principal program: Earn the opportunity to become an owner of the firm • Flexible paid time off/vacation • Career development and learning opportunities • Health, life, vision, and dental insurance • Paid sick time • Retirement plan • Fitness reimbursement • Pet insurance • Identity protection • Technology stipend • Employee assistance program

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