Senior D365 Customer Engagement Administrator

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $112.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

SavATree

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1985

💼 Consultoria

📦 Logística

🏛️ Governo

Consulting • Logistics • Government

A SavATree é uma empresa licenciada e credenciada de cuidados com árvores, arbustos e gramados que oferece serviços de gestão e manutenção de paisagens residenciais, comerciais e municipais. A empresa oferece serviços como poda de árvores, cabos e escoramento, remoção, trituração de tocos, fertilização, tratamentos para doenças e pragas (incluindo opções orgânicas), cuidados com gramados (aeração, semeadura, fertilização), serviços de irrigação, programas de dissuasão de cervos, controle de carrapatos e insetos, iluminação de festas, resposta a emergências climáticas e consultoria profissional de arboristas certificados pela ISA para avaliações de risco, avaliações e planejamento de florestas urbanas. A SavATree enfatiza o diagnóstico baseado em ciência, a gestão ambiental e o serviço personalizado em filiais locais.

Descrição

• Own the daily administration, health, and operational performance of Dynamics 365 CE environments, including Sales, Field Service, Dataverse, and related Power Platform components. • Manage environment settings, business units, teams, queues, ownership models, security roles, field-level security, application access, and user provisioning. • Monitor system health, storage and capacity, asynchronous jobs, plug-in failures, flows, integration errors, and other operational signals. • Lead Level 2 and Level 3 application support, structured troubleshooting, root-cause analysis, and resolution coordination. • Maintain runbooks, configuration records, support procedures, and inventories of environments, solutions, integrations, and dependencies. • Translate approved business requirements into maintainable configuration using model-driven apps, forms, views, dashboards, business rules, workflows, Power Automate, and native Field Service capabilities. • Partner with functional owners across sales, field operations, finance, customer experience, and shared services to improve usability, data quality, and process consistency. • Evaluate enhancement requests, estimate platform impact, and maintain a prioritized backlog tied to measurable value. • Establish and operate application lifecycle management across development, test, user acceptance, and production environments. • Manage solutions, environment variables, connection references, configuration migration, release packaging, deployment validation, and rollback planning. • Coordinate release calendars, change approvals, regression testing, production deployments, and post-release verification. • Assess Microsoft release waves and platform updates, coordinate impact reviews and testing, and communicate material changes. • Monitor and troubleshoot interfaces involving Dynamics 365 Finance and Operations, portals, routing and scheduling tools, reporting platforms, identity services, and other enterprise applications. • Administer and review role-based access, privileged permissions, audit settings, application users, service principals, and data-sharing controls. • Support data migration, cleansing, reconciliation, retention, and archival activities. • Own the day-to-day relationship with the CE managed-services provider and hold the partner accountable for service quality and delivery. • Maintain a transparent backlog across incidents, defects, technical debt, and enhancements; lead intake, triage, sizing, prioritization, and sequencing. • Run service and backlog reviews covering service levels, aging, throughput, capacity, recurring issues, delivery quality, and upcoming releases. • Build relationships with product owners, process owners, super users, service desk staff, trainers, and change-management leads while strengthening internal platform knowledge.

🎯 Requisitos

• Seven or more years of experience supporting enterprise business applications, including at least five years of hands-on administration and configuration of Microsoft Dynamics 365 CE in production environments. • Demonstrated experience with Dynamics 365 Sales and Field Service, including work orders, resources, scheduling concepts, queues, activities, and mobile-user considerations. • Strong working knowledge of Dataverse, Power Apps model-driven applications, Power Automate, solution management, environment administration, and role-based security. • Practical experience with application lifecycle management, managed solutions, release controls, regression testing, and promotion of changes across multiple environments. • Experience diagnosing issues involving plug-ins, flows, business rules, JavaScript, APIs, integration jobs, and data quality. • Experience directing an application managed-services provider and managing a production support and enhancement backlog using clear service levels, priorities, acceptance criteria, and performance measures. • Strong analytical, documentation, and communication skills, with the ability to explain technical issues and tradeoffs to business stakeholders. • Preferred: Experience supporting Dynamics 365 in a multi-location field-service, route-based, or distributed operating environment. • Preferred: Exposure to Dynamics 365 Finance and Operations, dual-write, Azure integration services, Microsoft Fabric or Power BI, customer portals, and enterprise identity platforms. • Preferred: Working knowledge of Azure DevOps or similar tools for work management, source control, release pipelines, and deployment governance. • Preferred: Experience stabilizing an inherited Dynamics 365 implementation, moving from partner-led delivery to sustainable internal ownership, or supporting a phased legacy-platform transition. • Preferred: Microsoft certifications related to Dynamics 365, Power Platform, or Azure. • Preferred: Experience in a private-equity-backed or acquisition-oriented business.

🏖️ Benefícios

• Travel: Up to 10% • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo