Senior Customer Success Manager, Enterprise

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Chainguard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🔐 Segurança

☁️ SaaS

🔒 Cibersegurança

Security • SaaS • Cybersecurity

A Chainguard é uma empresa especializada na construção de imagens de container seguras para elevar a segurança de software e a conformidade. Seus produtos incluem imagens de container com zero ou quase zero CVEs, atualizadas diariamente para manter padrões de segurança e conformidade como FedRAMP, NIST 800-53, PCI-DSS, SOC 2 e os benchmarks CIS. A Chainguard foca em reduzir vulnerabilidades, automatizar a conformidade e dar suporte aos fluxos de trabalho de desenvolvimento sem comprometer a inovação e a produtividade. A empresa atende a uma ampla variedade de setores, inclusive os altamente regulados, oferecendo soluções de imagens hardened para mitigar riscos na cadeia de suprimentos de software e aprimorar a segurança de aplicações.

Descrição

• Serve as the post-sales primary point of contact for Enterprise customers • Lead customer engagements across onboarding, implementation, and adoption • Work with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to support customers • Build customer relationships and drive outcomes, adoption, and time-to-value • Drive business success planning with customers and pre-sales/post-sales teams • Align customer requirements, goals, and challenges • Provide thought leadership on change management for large, scaled rollouts • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally • Act as the voice of the customer and advocate for customer needs internally • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly • Develop hands-on technical knowledge of Chainguard and stay current on industry trends, features, and best practices • Help customers optimize their use of Chainguard • Collaborate with customers and the Edu team on product features, best practices, and security principles training • Develop relationships with customer stakeholders from technicians to CISOs • Work with Sales to renew and expand customers while minimizing churn risks

🎯 Requisitos

• 5+ years experience in enterprise, customer-facing roles collaborating with both technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, or a combination with Sales, Solutions Engineering, or Technical Support • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle • Ability to take full ownership of a customer portfolio and work with a high level of autonomy • Ability to make key decisions to drive customer outcomes and manage escalations and conflicts • Entrepreneurial mindset and ability to build new processes or practices • Commitment to continuous personal and professional development • Strong emotional intelligence and priority management skills • Strongly preferred: previous early-stage startup experience • Strongly preferred: passion for technology and cybersecurity • Strongly preferred: hands-on technical experience with cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle • If experience is close but does not fulfill all requirements, applicants are encouraged to apply

🏖️ Benefícios

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Unlimited flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year • Bonus compensation

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