Customer Success Manager

Vaga não está no LinkedIn

🕒 Setembro 9

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Abnormal Security

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔒 Cibersegurança

Cybersecurity

Abnormal oferece proteção total contra a mais ampla gama de ataques, incluindo phishing, malware, ransomware, engenharia social, impersonação de executivos, comprometimento da cadeia de suprimentos, comprometimento de contas internas, spam e graymail.

Descrição

• Act as the main point of contact for assigned customers and develop strategic relationships • Guide platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics • Understand customers’ industries, goals, and challenges to provide tailored recommendations • Promote awareness and usage of key platform features and provide ongoing education • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Maintain expert knowledge of the product roadmap and communicate relevant updates to customers • Coordinate with internal teams to develop and execute customer success plans • Identify opportunities and risks, address risks proactively, and share actionable product insights • Maintain customer satisfaction, retention, and long-term value delivery

🎯 Requisitos

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Skilled at building trust and maintaining relationships with stakeholders at various organizational levels • Action-oriented, analytical, and collaborative approach • Strong verbal and written communication skills • Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions • Proven track record of driving product adoption and supporting long-term customer growth

🏖️ Benefícios

• Pre-employment checks for successful candidates, in line with applicable legislation and Abnormal AI’s security and privacy policies • Equal opportunity employment

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