Senior Manager, Field Services

🕒 Outubro 30

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $135.000 - $211.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 11%

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• Aberta há 12 dias.
• As vagas desta empresa costumam ser preenchidas em 47 dias.

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Agility Robotics

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

📦 Logística

🏭 Manufatura

🔧 Hardware

Logistics • Manufacturing • Hardware

Começamos com avanços científicos e acrescentamos a isso engenharia de classe mundial. Abordamos tudo com foco na função. Nossos robôs foram projetados desde o primeiro dia para trabalhar e realizar o serviço.

Descrição

• Lead, coach, and develop a team of Deployment Specialists • Own hiring, onboarding, workforce planning, performance management, and employee development • Plan team capacity and allocate resources for deployment schedules, customer needs, and service commitments • Own field service operations across deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support • Oversee safe, efficient deployment and service execution according to procedures and quality standards • Manage service schedules, resource allocation, competing priorities, and escalations • Establish and maintain standard operating procedures for deployment, maintenance, troubleshooting, documentation, and issue escalation • Monitor service performance, system reliability, metrics, and KPIs; identify recurring issues and operational risks • Develop scalable processes and operating practices for an expanding customer base and deployment footprint • Support customer-site deployments, system commissioning, troubleshooting, demonstrations, and high-visibility events • Diagnose and resolve complex mechatronics, hardware, and software issues involving robotic systems • Lead complex escalations and partner with Engineering, Product, and Service teams on root-cause analyses and technical resolutions • Own ongoing customer-site service delivery, including maintenance, troubleshooting, and escalation management • Manage preventive and predictive maintenance schedules, parts consumption, and order tracking • Communicate service performance, customer feedback, recurring issues, operational risks, and resource needs • Develop operational metrics and improve workflow standardization, documentation, efficiency, and scalability

🎯 Requisitos

• 10+ years of experience in field service, technical operations, or robotics environments • 5+ years of direct people management experience, including hiring, coaching, performance management, and employee development • Strong hands-on technical troubleshooting skills involving complex hardware, software, or integrated systems • Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation • Ability to balance direct technical involvement with people leadership and accountability for operational outcomes • Experience tracking operational performance, improving processes, and driving continuous improvement • Strong customer communication and cross-functional collaboration skills • Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment • Willingness to travel extensively, up to 25–50%, to customer sites as needed • Experience in robotics, automation, industrial equipment, or other complex hardware and software environments preferred • Experience leading teams responsible for technical deployments and ongoing customer-site service preferred • Familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis preferred • Experience developing service processes and performance measures in a growing organization preferred • Current authorization to work in the United States

🏖️ Benefícios

• 401(k) plan with a 6% company match • Company stock options • 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees • Benefits eligible on the first day of employment • Employee Assistance Program (EAP) • Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees • 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually, for non-exempt employees • Catered lunches four times a week and healthy snacks and refreshments at Salem and Pittsburgh locations • Generous paid parental leave programs • Flexible work arrangements • Professional development and tuition reimbursement programs • Relocation assistance for eligible roles • Annual discretionary bonus for eligible roles

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