Senior Technical Success Manager, Emerging Enterprise

🕒 3 dias atrás

🦌 Connecticut, Illinois, +14 estados a mais – Remoto

🦌 Connecticut – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $151.000 - $227.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Amplitude

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

Amplitude é uma plataforma líder de analytics e insights que oferece às empresas uma compreensão abrangente de toda a jornada do cliente. Com produtos como Product Analytics, Web Analytics e Session Replay, a Amplitude oferece análises comportamentais profundas e ferramentas de IA para ajudar organizações a visualizar sessões de usuários, otimizar experiências de produto e impulsionar o crescimento dos negócios. A plataforma foi projetada para unificar dados de clientes entre equipes, viabilizando melhor qualidade de dados e governança por meio de sua Customer Data Platform (CDP). A Amplitude é particularmente focada em facilitar crescimento, engajamento ativo de usuários e monetização para diversos setores, incluindo serviços financeiros, e-commerce, mídia e saúde.

Descrição

• Own customer deployment, adoption, and outcomes for a portfolio of 40–50 accounts from presales through renewal • Lead deployment planning and implementation, including scoping, deployment-plan creation, kickoff meetings, use-case alignment, delivery coordination, and project reporting • Track and manage risks and issues across active deployments and drive resolution before timelines or outcomes are affected • Monitor portfolio health through AI-augmented signals to accelerate adoption, drive renewals, and deepen stakeholder engagement • Drive product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities • Develop and maintain success plans tied to customer goals and track milestones and risks from onboarding through renewal • Build and deliver executive business reviews connecting platform usage to measurable business impact • Partner with Account Executives on renewals and expansion, building value stories, coaching champions, and identifying growth opportunities • Serve as the voice of the customer internally by channeling product feedback, market needs, and customer priorities • Develop repeatable playbooks, share best practices, and improve methods for driving customer outcomes at scale • Understand customer business models, growth levers, and priorities • Set standards for customer implementation and ongoing success, guide customers toward proven approaches, and hold them accountable to success criteria • Recognize adoption gaps and technical blockers and drive creative solutions • Embed AI into daily workflows, experiment, iterate, and share best practices

🎯 Requisitos

• Must be located in the Eastern Time (EST) or Central Time Zone (CST) • 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS • 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities • 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart • Experience training or enabling non-technical teams to become data-sufficient • Excellent communication skills to influence everyone from a data engineer to a C-level executive • Expert-level project management skills • Ability to thrive in an independent and fast-paced environment • Technical fluency with data architecture, instrumentation methods, taxonomy design, and AI agent workflows • Ability to guide internal and partner delivery teams • Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms (nice to have) • Background in consulting, solutions delivery, or implementation (nice to have) • Experience using Amplitude as a practitioner (nice to have)

🏖️ Benefícios

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually • Flexible time off and paid holidays • Monthly wellness stipend • Monthly commuter transit/parking stipend • Quarterly learning and development stipend • New hire home office equipment stipend • 12 weeks of Paid Parental Leave • Carrot Fertility Benefits/Adoption/Surrogacy support • Back-up Child Care support • Mental health and wellness benefits including no-cost employee access to Modern Health coaching and therapy sessions • Employee Stock Purchase Program (ESPP) • Mentorship programs • Management training • Wellness initiatives • Charitable giving grant • Paid volunteer time off • Competitive pay and benefits packages

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