Executive Director, Client Intake, Conflict Management

🕒 Novembro 5

🌵 Arizona, California, +10 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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👻 Score fantasma 11%

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• Aberta há 7 dias.
• As vagas desta empresa costumam ser preenchidas em 38 dias.
• Sem salário divulgado.

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Ankura

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🎖️ Defesa

🏗️ Construção

🏥 Saúde

💰 Private Equity Round em 2021-11

Defense • Construction • Healthcare

Ankura é uma empresa líder global em serviços especializados e consultoria, especializada em fornecer soluções de consultoria estratégica em uma infinidade de indústrias. A empresa capacita os clientes aproveitando a inteligência artificial para aprimorar a tomada de decisões, automatizar processos e garantir vantagens competitivas. Ankura é especializada em gerenciar situações de crise, oferecendo soluções estratégicas que protegem, criam e recuperam valor para os clientes. A equipe multidisciplinar da empresa colabora para implementar soluções personalizadas que gerenciem eficientemente os desafios de risco, conformidade e transformação.

Descrição

• Provide strategic leadership and executive oversight for the firm’s Conflict Management and client/matter intake function. • Lead the day-to-day conflict check operation, including conflict queue oversight, prioritization, escalation management, timely processing, procedural adherence, and data integrity. • Serve as the senior escalation and decision-support leader for legal, commercial, client, reputational, or relationship conflicts. • Partner with senior business and firm leaders to evaluate complex issues and drive practical resolutions. • Communicate conflict determinations, risks, constraints, and required actions. • Manage a high-volume, time-sensitive environment and establish prioritization and escalation protocols. • Review, comment on, and advise regarding engagement letters and intake documentation. • Build, lead, coach, and retain a high-performing team; establish roles, performance standards, development plans, succession coverage, and accountability. • Assess capacity, workflow, capabilities, training needs, and engagement; implement staffing and development approaches. • Ensure internal client service, including a target 24–48 hour turnaround for initial conflict checks and urgent/after-hours coverage. • Maintain quality control, complete data and documentation, audit trails, review of in-process checks, and closure of outdated leads. • Oversee complex conflict-of-interest and business-relationship analyses using firm policies, procedures, conflict analytics tools, and research. • Own governance and effective use of conflict and new client intake technology, including Intapp Conflicts or a comparable platform. • Develop and monitor operational metrics and reporting, identify trends and risks, and provide senior leadership with insights. • Represent the function in external or cross-functional communications and lead other Conflict Management initiatives as business needs evolve.

🎯 Requisitos

• Bachelor’s degree or equivalent relevant experience required; advanced degree or relevant professional credential is a plus. • Significant progressive leadership experience in conflicts, client/matter intake, business acceptance or a closely related function within a consulting, professional services, or similarly complex organization. • Demonstrated experience leading a conflicts or intake operation at scale, including team management, executive escalations, stakeholder alignment, service delivery, quality control, and process improvement. • Deep understanding of conflicts-of-interest and new client/matter intake principles, particularly conflicts relevant to a consulting or professional services environment, including bankruptcy, restructuring and interim management matters. • Experience in a peer consulting or professional services firm is strongly preferred. • Excellent critical-thinking, research, analytical, and issue-spotting capabilities. • Outstanding written and verbal communication skills, including the ability to communicate with senior executives and facilitate high-stakes discussions. • Proven ability to lead through change, improve operating processes, and use metrics and technology to enhance quality, transparency, efficiency, and service. • Experience with Intapp Open or a comparable conflict and intake platform; familiarity with Boolean search logic and relevant external research sources, including PACER, is preferred. • Strong proficiency with Microsoft Word, Excel, Outlook, and Adobe Acrobat. • Able to support business needs across U.S. time zones and provide leadership coverage for urgent matters when required. • Willingness to maintain a hands-on role in day-to-day conflicts clearance activity, including personally reviewing, analyzing and resolving conflicts matters as needed.

🏖️ Benefícios

• Affirmative Action and Equal Opportunity Employer • Reasonable accommodation support for applicants with disabilities

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