Customer Success Manager

🕒 Julho 28

🦌 Connecticut, Florida, +4 estados a mais – Remoto

🦌 Connecticut – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $65.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Apryse

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚖️ Jurídico

📦 Logística

Healthcare • Legal • Logistics

A Apryse é uma provedora líder em tecnologia de processamento de documentos que oferece SDKs e aplicativos para geração, conversão, visualização, edição e assinatura de documentos. Ela atende a uma ampla gama de indústrias, incluindo o setor público, saúde, legal e serviços financeiros, permitindo que as empresas simplifiquem seus fluxos de trabalho com documentos dentro de soluções seguras e escaláveis. Com ferramentas robustas para integração em plataformas existentes e aplicativos fáceis de usar, a Apryse atende startups inovadoras, bem como empresas da Fortune 500, enfatizando rapidez, confiabilidade e suporte abrangente para desenvolvedores.

Descrição

• Manage a portfolio of customers and ensure a consistent, high-quality experience. • Build strong relationships and act as a trusted point of contact. • Identify risks early and take proactive steps to address them. • Partner cross-functionally and collaborate effectively to drive outcomes. • Navigate customer conversations, balancing company priorities with customer needs. • Maintain accurate data, reporting, and internal documentation. • Take ownership of internal tools and workflows tied to customer management. • Contribute to process improvements and team efficiency.

🎯 Requisitos

• Minimum 1-2 years of experience, bonus for Customer Success /Account Management experience. • Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.). • Proven work experience as a Customer Success Manager or similar role preferred. • Strong communication skills (clear, concise, and professional). • Proven ability to collaborate across teams and build alignment. • Strong negotiation and influencing skills with customers and internal stakeholders. • Problem-solving mindset with the ability to think critically. • Ability to work independently while knowing when to involve others. • Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment). • Management, renewals or upsells experience would be a plus. • Excel/Google Sheets experience. • Experience with data tools or reporting platforms. • Exposure to customer-facing roles in fast-paced environments. • Experience working cross-functionally with different teams. • Process improvement or operational experience. • Fluency in Spanish and/or Portuguese.

🏖️ Benefícios

• Comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. • Annual recurring WFH allowance for you to purchase items you need for your home office. • Ongoing support for learning development so you can master your craft. • Work with the hardware you're most comfortable with (Windows or Mac). • Excellent work-life balance with a flexible remote work environment. • Great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. • Diverse and inclusive workplace where we all learn from each other.