Director, Client Solutions – Delivery

🔥 13 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $122.400 - $204.400 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Assurant

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1892

💼 Consultoria

📦 Logística

💸 Finanças

💰 Post-IPO Debt em 2023-02

Consulting • Logistics • Finance

A Assurant é uma empresa global especializada em oferecer serviços de suporte e proteção centrados no consumidor. Com presença em mais de 21 países em regiões como América do Norte, Europa, América Latina e Ásia-Pacífico, a Assurant atende mais de 300 milhões de consumidores por meio de serviços como proteção de tecnologia, resolução de sinistros e serviços financeiros. A empresa enfatiza a inovação, oportunidades de trabalho remoto e colaboração global, com equipes qualificadas em tecnologia, sinistros, atendimento ao cliente e finanças. A Assurant oferece um pacote de benefícios competitivo e está comprometida com oportunidades iguais de emprego e equilíbrio entre vida profissional e pessoal.

Descrição

• Lead development and execution of client solution strategies aligned with business objectives, client needs, and product priorities • Partner with clients to understand challenges, identify opportunities, and design scalable solutions • Drive complex client implementations, program launches, enhancements, and solution delivery through operational readiness • Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management • Develop business cases, scope documents, requirements, solution recommendations, and executive communications • Manage client relationships and build credibility with senior stakeholders • Monitor program performance, profitability, and key success metrics and implement improvements • Lead and coach team members while influencing matrixed organizational resources • Communicate risks, priorities, decisions, and progress to executives, clients, and business partners • Travel for client meetings, program launches, stakeholder workshops, and strategic planning sessions as needed

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 7+ years of experience in client solutions, implementation, program management, and team leadership • OEM and/or retail industry experience required • Demonstrated success leading large-scale client implementations and cross-functional initiatives • Proven consulting, stakeholder management, negotiation, and relationship-building skills • Ability to influence across matrixed organizations and drive decisions in fast-paced, ambiguous environments • Experience developing scalable solutions and implementation strategies based on client needs • Effective executive communication skills • Analytical problem-solving skills focused on execution and results • Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project • Approximately 20% travel • MBA or other advanced degree (helpful) • Experience working in Agile development environments (helpful) • Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives (helpful) • Bilingual capabilities may be beneficial

🏖️ Benefícios

• Remote-friendly work environment • Flexible work environment • Collaboration-focused culture • U.S. benefits information provided • Identity verification process and virtual video interviews

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