Director, U.S. Services

🔥 14 horas atrás

🍂 Massachusetts, Texas – Remoto

🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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M-Files

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

☁️ SaaS

⚡ Produtividade

🏢 Corporativo

SaaS • Productivity • Enterprise

A M-Files é líder em automação do trabalho do conhecimento, oferecendo soluções inteligentes para gestão de documentos, automação de fluxos de trabalho e colaboração de conteúdo. A empresa se concentra em automatizar e simplificar processos para profissionais do conhecimento, aprimorando a produtividade, a conformidade e a segurança. Com uma gama de soluções adaptadas a diferentes indústrias, a M-Files integra-se perfeitamente a várias aplicações existentes, como Microsoft 365, Google Workspace e Salesforce, oferecendo uma gestão de conteúdo empresarial abrangente.

Descrição

• Own the U.S. Services business, including its P&L, people, and relationship with Sales. • Report to the Global SVP, Services, and participate in the global services leadership team. • Run the regional P&L, owning revenue, margin, utilization, and forecast accuracy. • Partner with U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy. • Lead and grow the team by managing and developing managers and consultants and hiring ahead of demand. • Own recruiting, onboarding, and regional performance. • Protect delivery quality by ensuring projects are on time, on budget, and referenceable. • Intervene in at-risk engagements and strategic accounts. • Expand managed services, advisory, and enablement alongside implementation work. • Help the team apply AI to improve productivity, quality, and margin and shape AI-related customer service offerings.

🎯 Requisitos

• Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company, including direct P&L responsibility. • A record of growing a services organization while holding or improving margin. • Experience working closely with sales on pre-sales, scoping, and commercial structure, and the credibility to push back when a deal doesn’t make sense. • Experience hiring and developing consultants and managers, and handling performance issues directly. • Comfort with utilization, backlog, and forecasting metrics, and the discipline to act on them. • Strong communication with customers, executives, and a distributed team. • Hands-on experience applying AI to services delivery or internal operations, with real results rather than just tool exposure (nice to have). • Background in enterprise content management, information management, or document-heavy workflows (nice to have). • Experience in regulated industries such as financial services, insurance, or the public sector (nice to have). • Experience with managed services or recurring revenue service models (nice to have). • Experience leading teams across multiple time zones or countries (nice to have).

🏖️ Benefícios

• 10 paid holidays annually • Unlimited PTO • Matching 401K Plan (25% of employee's contribution up to the IRS max) • Health insurance (PPO and HDHP/HSA plans offered) • Dental insurance • Vision insurance • Life insurance (1x employee salary) • Short-term disability (employer paid) • Long-term disability (employer paid) • Flexible Spending Plan (medical and dependent) • Remote work flexibility to establish work/life balance

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