Professional Services Manager

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

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• Aberta há 13 dias.
• As vagas desta empresa costumam ser preenchidas em 38 dias.
• Sem salário divulgado.

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Axon

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

💼 Consultoria

🎖️ Defesa

🏭 Manufatura

Consulting • Defense • Manufacturing

Com mais de 26 anos impulsionando a tecnologia, a Axon é dedicada a uma missão ousada e poderosa: Proteger Vidas e Tornar a Bala Obsoleta. A Axon é líder global em tecnologias conectadas para segurança pública. Defendemos a proteção da vida, a proteção da verdade, a transparência e a responsabilização.

Descrição

• Lead end-to-end deployments, acting as primary point of contact post-sale, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams • Guide customers in creating operational policies and workflows integrating Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems • Coordinate and manage third-party training and integration vendors • Conduct site assessments for hardware placement and operational design • Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs • Provide post-deployment monitoring and escalation • Relay customer feature requests, bug reports, and process gaps to Product and Engineering • Attend strategic customer meetings with Sales to provide technical validation and deployment context • Lead or assist in POCs, including setup, training, success-criteria validation, and customer debriefs • Support RFP/RFI responses with technical and services detail • Draft or validate Statements of Work based on deployment complexity and customer readiness

🎯 Requisitos

• 3+ years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) • Direct experience deploying hardware/software solutions in complex operational environments • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration • Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike • Experience working with public safety agencies, particularly law enforcement or security operations • Project and stakeholder management skills; ability to own a deployment from kickoff to success • A passion for emerging technology, safety, and customer success • Willingness to travel heavily and adapt to dynamic customer needs in the field • Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment

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