Senior Manager, Solution Consulting – OT, Cyber-Physical Systems

🕒 Outubro 29

🗽 New York – Remoto

🗽 New York – Remote

💵 $175.000 - $210.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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ServiceNow

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2004

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

💰 Post-IPO Equity em 2022-12

Enterprise • SaaS • Artificial Intelligence

O ServiceNow é uma plataforma que oferece soluções com inteligência artificial e automação para empresas, visando aumentar a produtividade e otimizar fluxos de trabalho. Seus agentes de IA são projetados para aprender, raciocinar, tomar decisões e agir de forma autônoma para transformar processos de negócios em diversos domínios, como TI, RH, atendimento ao cliente e desenvolvimento de aplicativos. A plataforma permite que as organizações integrem dados de diversas fontes, facilitando a transformação dos negócios e a eficiência operacional. Reconhecida por sua liderança em gestão de serviços de TI com IA e confiada por uma parte significativa das empresas da Fortune 500, a ServiceNow colabora com outros líderes globais como Microsoft e AWS para trazer capacidades avançadas de IA e modernizar operações de negócios.

Descrição

• Lead, manage, and mentor a global team of OT Solution Consultants • Provide coaching, feedback, career development, and talent evaluation • Set technical pre-sales strategy and performance goals • Develop individual development plans and identify coverage gaps, staffing needs, and succession plans • Model AI-native ways of working in account research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching • Build reusable AI assets, including prompts, agents, skills, demo scripts, and playbooks • Coach Solution Consultants on positioning the ServiceNow AI platform and agentic capabilities for OT, security, and operations buyers • Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities • Provide technical leadership through discovery, demonstrations, proofs of value, RFP responses, and executive presentations • Develop expertise in the OT/CPS portfolio and connect it to ServiceNow ITOM, Security and Risk, workflow capabilities, and Armis OT visibility and security • Help define go-to-market plays, vertical strategies, and sales collateral • Engage with CISOs, OT security leaders, plant and operations leaders, and architects • Advise customers on OT security, compliance, and risk reduction • Conduct customer site visits, workshops, executive briefings, demonstrations, and proofs of value • Provide field feedback to Product Management • Work with Marketing and Enablement on technical content, case studies, and field-ready tools • Coordinate with Services, Partners, and Customer Success on transition to implementation • Track the OT security competitive landscape and emerging industrial technologies • Identify process improvements and best practices • Report team performance, coverage, and AI adoption to senior leadership

🎯 Requisitos

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience • Proven experience in solution consulting, sales engineering, or technical sales, preferably in cybersecurity, OT/ICS security, or industrial technology • Experience managing and developing technical pre-sales teams, including assessing talent, setting standards, and coaching to improve • Deep knowledge of OT/ICS environments, protocols, and architectures, including the Purdue model and segmentation, as well as OT security and asset visibility • Familiarity with OT regulatory and standards frameworks (NIS2, NERC CIP, IEC 62443, CIRCIA, etc.) • Hands-on use of generative and agentic AI in your own work, and a track record of driving AI adoption on a team • Excellent communication and presentation skills for technical and executive audiences • Strong customer focus and ability to build relationships with senior stakeholders • Analytical mindset, with ability to use data and metrics to drive decisions • Proactive, self-driven approach in a fast-paced, dynamic environment • Willingness to travel up to 40% of the time on average

🏖️ Benefícios

• Equity when applicable • Variable or incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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