Manager, RCM Training – Excellence

🕒 Setembro 12

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 61 dias.
• As vagas desta empresa costumam ser preenchidas em 62 dias.
• Sem salário divulgado.

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Baylor Genetics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

🏥 Saúde

💼 Consultoria

🍽️ Alimentos e Bebidas

Healthcare • Consulting • Food & Beverage

A Baylor Genetics é um laboratório de genômica clínica e diagnóstico de precisão afiliado ao Baylor College of Medicine, que oferece serviços abrangentes de teste genético e interpretação. A empresa oferece sequenciamento do genoma completo e do exoma completo, análise cromossômica por microarray, testes mitocondriais, farmacogenômica e ensaios especializados, juntamente com aconselhamento genético, suporte para prestadores de serviços e recursos de seguro/pagamento. A Baylor Genetics apoia prestadores de saúde, pesquisadores e famílias com interpretação aprimorada por IA, integração de dados multimodais e serviços clínicos e laboratoriais de ponta a ponta.

Descrição

• Build and manage structured onboarding plans for each RCM role • Create, deliver, and coordinate practical role-based training using realistic cases, knowledge checks, work samples, refresher sessions, remedial training, and train-the-trainer support • Track learner progress, attendance, completion, assessment results, and competency, and recommend additional practice, coaching, or retraining • Develop and maintain a controlled inventory of current RCM SOPs, job aids, curricula, facilitator guides, learner materials, versions, owners, approvals, effective dates, and review dates • Collaborate with business owners and subject-matter experts to update training and documentation when workflows, systems, payer requirements, coding rules, roles, or controls change • Ensure instructions identify responsibilities, required documentation, exception handling, escalation points, and approved workflows while removing outdated or conflicting materials • Partner with operational leaders to define passing standards, validate competency before independent work, and document responses when standards are not met • Support workflow and system changes by identifying affected roles, preparing training and job aids before launch, and providing office hours, floor support, or refreshers after go-live • Create or coordinate quality reviews and analyze error, denial, rework, productivity, and turnaround-time trends • Determine whether issues require training, clearer instructions, workflow changes, system fixes, staffing changes, or management action • Measure training and corrective-action effectiveness, track open actions through completion, and report status to RCM leadership • Lead assigned training and quality resources by setting priorities, reviewing content, observing delivery, calibrating quality scoring, coaching staff, and planning capacity • Protect sensitive information and perform other assigned job-related duties • Reports to the Director, RCM Operations

🎯 Requisitos

• Bachelor’s degree in healthcare administration, education, business, health information management, instructional design, or a related field, or equivalent relevant experience • 5+ years of healthcare RCM experience, including 2+ years in training, quality, onboarding, coaching, or operational enablement • Working knowledge of multiple RCM functions and payer requirements • Experience writing SOPs, job aids, curricula, assessments, and competency standards • Experience using audit findings, errors, denials, or performance data to identify training needs • Strong writing, facilitation, coaching, organization, analysis, and presentation skills • Experience leading projects, programs, subject-matter experts, trainers, or quality resources • Preferred: Experience in diagnostic, molecular, genetic, pathology, or specialty laboratory RCM • Preferred: CRCR, CRCP/CRCE, CPC, CPB, CCS, instructional design, adult learning, Lean Six Sigma, or quality certification • Preferred: Experience with LIMS platforms, Quadax, Salesforce, laboratory billing systems, clearinghouses, payer portals, CRM, UAT, automation, or AI-enabled workflow changes • Ability to protect patient, client, employee, financial, and business information and comply with company policies, HIPAA, and applicable payer, laboratory, quality, and regulatory requirements

🏖️ Benefícios

• Remote work arrangement • Reasonable accommodations in accordance with applicable law • Equal opportunity and inclusive workplace • Training, coaching, and professional development through role responsibilities

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