Client Success Consultant – Assistant Solutions

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $62.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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BELAY

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A BELAY é uma empresa que oferece soluções de pessoal virtual para aumentar a produtividade e dar suporte aos negócios. Eles oferecem serviços como Assistentes Virtuais, Serviços de Contabilidade e Assistentes de Marketing para ajudar as empresas a gerenciar tarefas e simplificar operações. A BELAY é especializada em conectar clientes com profissionais baseados nos EUA que são selecionados para garantir qualidade e eficiência. Ao integrar processos habilitados por IA, a BELAY visa maximizar a eficiência, permitindo que as empresas foquem no crescimento. Seus serviços são personalizados para atender às diversas necessidades dos clientes, oferecendo soluções flexíveis e escaláveis.

Descrição

• Foster trusted-advisor relationships with clients and contractors • Ensure successful delivery of services aligned with client needs and expectations • Maintain client satisfaction through exceptional day-to-day service • Identify upselling opportunities within existing accounts • Drive client retention, support revenue growth, and provide strategic consulting • Serve as liaison between clients, contractors, and internal teams • Communicate, present, and influence at all organizational levels, including executive and C-suite stakeholders • Understand client business objectives, challenges, and priorities • Provide strategic guidance and support • Add value by deepening understanding of client needs and expectations • Enhance and expand clients’ businesses through upselling BELAY solutions • Consult on best practices, tips, and efficiency strategies for virtual engagements • Develop action plans, track implementation, and follow up • Maintain current job knowledge through education, professional reading, networking, and industry organizations • Coordinate smooth transitions for contract modifications and terminations • Manage conflict through problem solving and emotional intelligence • Maintain and update cloud-based CRM systems, daily activity, reporting, and deal status • Manage schedules and prioritize time • Respond to internal chats, Slack messages, and emails the same day • Match contractors with clients • Maintain accurate documentation and communication across Google Workspace and CRM platforms • Collaborate with leadership and cross-functional teams • Conduct account reviews to identify sales opportunities, growth areas, and improvements

🎯 Requisitos

• Bachelor’s degree or equivalent work experience • Strong verbal and written communication skills with a confident presence • Experience in client-facing roles • Responsiveness and professionalism • Ability to work independently and as part of a team • Ability to apply sound judgment to plan and achieve goals while managing multiple tasks • Comfortable using video and phone calls as primary communication methods • Strong technological skills • Proficiency with cloud-based CRM systems • Proficiency with Google Workspace • Dedicated, distraction-free home office • Availability during standard Monday-Friday business hours • Must reside within 50 miles of Atlanta, Georgia • Legally authorized to work in the United States • Full-time, exempt W-2 employment

🏖️ Benefícios

• Variable incentive compensation eligible; total target compensation of $100,000 annually (OTE) • Medical, dental, vision, life, and disability insurance • Employer covers 70% of employee medical premiums and 65% of dependent medical premiums • Employer covers 70% of employee dental and vision premiums • Company-paid life insurance with $15,000 coverage • Company-paid short-term and long-term disability coverage • 401(k) plan through Vanguard with a 4% discretionary employer match • 15 days of annual PTO for full-time employees working 40 hours/week; 12 days for full-time employees working 30 hours/week • Additional PTO at 3- and 5-year tenure milestones • 12 paid holidays annually • Paid sick leave in accordance with applicable state and local requirements • Full-time remote work • Award-winning company culture • Annual company Summit and business meeting travel opportunities

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