Principal Customer Success Manager

🕒 Junho 23

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EDB

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

🏢 Corporativo

🤝 B2B

💰 Venture Round em 2019-10

Software • Enterprise • B2B

A EDB é uma empresa focada em fornecer soluções de software e serviços avançados para o gerenciamento de bancos de dados. É especializada em PostgreSQL, um sistema de gerenciamento de banco de dados open source, e ajuda organizações a implantar, operar e escalar sua infraestrutura de dados de forma eficiente e segura. A EDB oferece ferramentas e suporte para otimização, migração e tuning de performance, tornando-se um parceiro valioso para empresas que buscam maximizar suas capacidades de dados.

Descrição

• Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings. • Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge • Proactive management of customers to optimize account health, mitigate risk, and reduce churn • Nurture accounts to identify opportunities for expansion and growth • Utilize consultative motions to drive outcomes throughout the customer lifecycle • Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution • Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references • Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management • Consult with customers on benefits and value of EDB portfolio and related technologies

🎯 Requisitos

• 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience • Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment • Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives • Direct experience working with globally distributed and remote customer and internal teams • Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references • Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills • Proactive and creative problem solving mindset • Passionate and high empathy for customer experience • Strong discipline in using CS Management tools to derive insights, and optimize account health • Commitment to continuous learning and improvement • Consistently contributes to CS team initiatives and projects • English Language Skills and appropriate academic achievements, preferably Degree or equivalent

🏖️ Benefícios

• Access to CuraLinc to aid employees in health and wellness tips and practices • Wellness Fridays extending to December 2026!