Vice President, Customer Success

🕒 Junho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $180.000 - $185.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Zeta Global

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

💼 Consultoria

📦 Logística

✈️ Turismo

💰 Post-IPO Debt em 2024-09

Consulting • Logistics • Travel

A Zeta Global é uma nuvem de marketing impulsionada por IA que aproveita a IA proprietária e trilhões de sinais de consumidores para adquirir, crescer e reter clientes de maneira mais eficiente. A Zeta Marketing Platform (ZMP) oferece um conjunto abrangente de ferramentas, incluindo gerenciamento de dados, plataformas de dados de clientes (CDP), provedores de serviço de e-mail (ESP) e processamento de sinal digital (DSP), para criar experiências personalizadas para clientes e melhorar os resultados de marketing. A Zeta enfatiza o marketing omnichannel, inteligência de cliente e estratégias de marketing orientadas por dados, fazendo parceria com marcas, agências e editoras em todo o mundo para acelerar o crescimento e o engajamento da marca. Sua plataforma é projetada para enfrentar desafios complexos de marketing com soluções para aquisição, crescimento e retenção de clientes por meio de IA preditiva e dados de consumidores acionáveis.

Descrição

• Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business. • Manage performance across a defined portfolio of enterprise customers. • Establish and drive disciplined account planning, forecasting, and business review processes. • Identify and mitigate churn risk while proactively uncovering expansion opportunities. • Ensure consistent delivery of customer value through adoption of Sailthru capabilities. • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth. • Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies. • Guide customers in translating business goals into scalable marketing programs and measurable outcomes. • Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities. • Develop trusted relationships with senior leaders at key accounts. • Lead executive business reviews focused on performance, outcomes, and growth opportunities. • Serve as escalation point for strategic customer issues and opportunities. • Build and maintain strong referenceable customer relationships. • Lead a team of Customer Success Managers focused on Sailthru accounts. • Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes. • Drive accountability for retention, growth, and adoption outcomes across the team. • Foster a culture of performance, ownership, and customer-centric execution. • Partner closely with Sales, Product, Operations, and Support to ensure customer success. • Act as the voice of the customer. • Influence product priorities through structured customer feedback and insight sharing.

🎯 Requisitos

• 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles. • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments. • University degree in Business, Communications, Marketing, Computer Science or relevant field • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts. • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement. • Strong executive presence with experience managing senior client relationships. • Demonstrated ability to lead teams focused on commercial and customer outcomes. • Strong financial acumen, forecasting, and business performance management experience. • Excellent communication, leadership, and organizational skills.

🏖️ Benefícios

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!