Director, Client Success

🕒 Junho 9

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CareMetx, LLC

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501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

⚕️ Seguro de Saúde

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC é uma empresa especializada em transformar o acesso dos pacientes a terapias especiais, reduzindo o tempo para o início do tratamento. Eles oferecem um serviço de Hub digital que aborda barreiras emocionais, financeiras e clínicas para os pacientes, visando melhorar os prazos de tratamento e o uso contínuo das terapias. A CareMetx proporciona suporte de alta qualidade e utiliza tecnologia avançada para oferecer soluções de acesso, acessibilidade e adesão, beneficiando tanto os pacientes quanto os prestadores de serviços de saúde. Eles fazem parceria com marcas farmacêuticas especializadas, prestadores de serviços de saúde e sistemas hospitalares para melhorar os resultados dos pacientes.

Descrição

• Serve as the primary strategic relationship owner and trusted advisor for all assigned manufacturer accounts and programs. • Build and maintain relationships across multiple levels within the manufacturer: Commercial, Market Access, Medical Affairs, Marketing, and Finance. • Lead all quarterly business reviews, strategic planning sessions, and executive touchpoints. • Attend in-person client meetings, National Sales Meetings, and industry conferences. • Host client dinners and/or educational events and networking opportunities. • Act as connector for executive points of contact to others across the industry and CareMetx subject matter experts. • Develop and manage HUB client portfolio strategy and roadmap, aligning our suite of products and services with brand and patient access goals. • Partner cross-functionally with Operations, Technology/Product, Sales/Marketing, Legal, Compliance, and Finance to align HUB services execution and delivery with overall program strategy. • Oversee budgeting, forecasting, and financial analysis in partnership with Finance. • Responsible for regular client health updates and presentations to the ELT. • Proactively identify risk, develop mitigation plans, and own pull-through on resolution. • Partner closely with Operations teams to ensure all program SLAs, KPIs, and delivery deadlines are being met. • Define reporting requirements and oversee development of dashboards and performance reports for internal stakeholders and senior leadership. • Leverage HUB data and market analytics to inform patient access strategy, identify barriers, and drive program optimization. • Support client implementations for new launches, special projects, and enhancements.

🎯 Requisitos

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or equivalent) strongly preferred. • 5–8 years of pharmaceutical/biotech industry experience, with a minimum of 2 years in senior leadership roles spanning HUB services, patient services, market access, or specialty channel strategy. • Expertise in the U.S. access and reimbursement landscape—including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design. • Proven experience leading enterprise vendor governance, strategic partnerships, and large-scale contract negotiations. • Executive presence with the ability to influence and align senior leadership, commercial teams, and board-level stakeholders. • Proven ability to lead cross-functional projects and influence without direct authority. • Experience with CRM platforms. • Experience with Business Intelligence software.

🏖️ Benefícios

• Must be flexible on schedule and hours • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions