Customer Success Manager

🕒 Junho 18

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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StarTech.com

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1985

🏭 Manufatura

📦 Logística

💼 Consultoria

Manufacturing • Logistics • Consulting

A StarTech. com é um fornecedor e varejista global de hardware de conectividade para computadores e acessórios de TI. A empresa projeta, distribui e vende cabos, adaptadores, estações de acoplamento, hubs, switches KVM, racks, carregadores e periféricos relacionados voltados para profissionais de TI, empresas e revendedores, e oferece suporte aos clientes por meio de suporte técnico e canais de e-commerce online.

Descrição

• Build and nurture relationships with Technology professionals at high opportunity end customers. • Identify and deliver new value propositions that strengthen customer loyalty. • Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences. • Facilitate seamless cross-functional collaboration within the broader organizational matrix.

🎯 Requisitos

• At least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industry. • Track record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chain. • Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizations. • Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth. • Experience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectives.

🏖️ Benefícios

• Remote work environments • Continuous use of a multi-monitor workstation with frequent video calling • Ability to travel as required for customer meetings, industry events, and internal in-person meetings at the company office(s)