Enterprise Customer Success Manager – AI-native

🕒 Junho 18

🏈 Alabama, Arizona, +29 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Incredible Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A Incredible Health é o maior mercado de carreiras em saúde movido por IA nos EUA, fornecendo uma plataforma que capacita enfermeiros a encontrar vagas de emprego em hospitais, ao mesmo tempo em que acelera os processos de contratação para empregadores da área da saúde. Confiada por mais de 1 milhão de enfermeiros e 1. 500 hospitais, a Incredible Health usa tecnologia movida por IA para reduzir o tempo médio de contratação de 86 dias para apenas 20. O serviço apoia tanto enfermeiros quanto hospitais na correspondência rápida e eficiente, com foco em papéis permanentes em várias especialidades de enfermagem. Também oferece suporte ao crescimento na carreira, como cursos de educação continuada, construção de currículos e conselhos comunitários. A Incredible Health revoluciona o processo de recrutamento permitindo que hospitais concorram por talentos de enfermagem, capacitando, assim, os profissionais de saúde a alcançar suas posições de carreira desejadas de forma eficiente.

Descrição

• Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn. • Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals. • Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through. • Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution. • Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders. • Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes. • Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements. • Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

🎯 Requisitos

• At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion. • Demonstrated success providing consultation to senior-level executives. • Proven achievement against revenue retention and growth targets. • Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes. • Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails. • Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps. • Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments. • Background in healthcare technology and/or experience in nursing or recruiting is highly preferred. • Willing to travel up to 25% of the year.

🏖️ Benefícios

• We offer a competitive, market based salary aligned with your skills and experience • Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums • Commission and/or equity may be offered based on the position • Unlimited vacation, so take a break when you need it! • We have a generous family leave policy so that you can spend time bonding with new additions to your family. • We welcome candidates with backgrounds that are commonly underrepresented in our industries. • We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate.