Director, Patient Experience

🕒 Outubro 29

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 14 dias.
• Sem salário divulgado.

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Bios Life

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

🧘 Bem-estar

Healthcare • Wellness

A Bios Life é uma empresa identificada apenas pelo nome e por um grande dump de HTML/CSS de um site (código de fontes e layout, além de conteúdo placeholder repetido). O material disponível não inclui informações claras sobre produtos, serviços, clientes, modelo de negócio ou mercado. Não há alegações explícitas sobre biotecnologia, serviços médicos, suplementos ou ofertas de saúde e bem-estar no texto fornecido. Com base apenas no nome da empresa, é possível que ela esteja associada às ciências da vida, à saúde ou ao bem-estar, mas isso não é confirmado pelo conteúdo disponibilizado. Esta descrição é intencionalmente conservadora e limitada aos dados fornecidos.

Descrição

• Own the end-to-end patient experience across Screening and Survivorship service lines • Map and continuously improve patient journeys across digital, clinical, operational, and human touchpoints • Define experience standards and identify friction, gaps, inconsistencies, and differentiation opportunities • Partner with Product, Technology, Clinical, Care, Commercial, Marketing, and Operations teams • Build operating mechanisms, scalable processes, standards, accountability, and commercial excellence capabilities • Establish KPIs, feedback mechanisms, dashboards, and reporting for experience quality and service delivery • Analyze patient feedback and operational data, identify root causes, and translate insights into improvement initiatives • Create closed-loop processes for capturing, escalating, resolving, and learning from patient experience issues • Develop the foundation for a scalable Patient Experience capability and future organizational structure • Recruit and develop a team as the portfolio of patient experiences becomes more complex

🎯 Requisitos

• Significant experience in patient experience, consumer experience, commercial operations, commercial excellence, service design, healthcare operations, or a related discipline • Experience in a consumer-oriented healthcare, digital health, healthcare services, or similarly high-touch service environment • Demonstrated ability to map and improve complex customer or patient journeys spanning both digital products and human-delivered services • Strong understanding of operational processes, clinical workflows, technology, communication, and service delivery • Experience establishing service standards, KPIs, dashboards, feedback mechanisms, and continuous improvement processes • Strong analytical skills with the ability to turn patient feedback and operational data into actionable insights • Excellent cross-functional leadership skills and ability to influence teams without necessarily having direct authority • Ability to partner effectively with clinical professionals while maintaining a consumer and commercial perspective • Experience building new processes, capabilities, or functions in an evolving organization • Comfort operating in an early-stage, fast-moving environment requiring strategic thinking and hands-on execution • Exceptional communication, judgment, curiosity, and problem-solving skills

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