Senior Client Success Manager

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $80.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 22%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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BLACKCLOAK

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

☁️ SaaS

💰 $11.000.000 Series A em 2021-07

Cybersecurity • SaaS

BLACKCLOAK é uma plataforma de cibersegurança e privacidade de concierge premiada, focada em fornecer serviços de proteção executiva digital. A plataforma é projetada para proteger indivíduos, famílias e corporações de ameaças cibernéticas, assegurando dispositivos pessoais, redes domésticas e dados privados. A BLACKCLOAK atende indivíduos de alto valor, incluindo executivos e empresas, oferecendo soluções de cibersegurança personalizadas para mitigar riscos associados a dispositivos conectados à internet e vulnerabilidades de dados pessoais. Com um aplicativo e painel abrangentes, a BLACKCLOAK fornece monitoramento de segurança em tempo real e resposta a incidentes, ajudando a proteger vidas digitais contra ataques cibernéticos.

Descrição

• Manage a dedicated portfolio of BlackCloak's most complex and high-profile clients as their primary strategic advisor on personal digital privacy and security • Run a proactive operating rhythm with documented cadences, risk identification, and early escalation • Lead live virtual onboarding, enablement, and executive briefing sessions • Communicate with executives and high-net-worth individuals through tailored written outreach and live conversations • Prepare and lead forward-looking Quarterly Business Reviews and other executive meetings • Analyze client threat landscapes and build bespoke security plans, including advanced privacy hardening • Alert clients to new cyber or privacy threats and lead risk remediation or acceptance • Investigate severe identity theft cases and complex compromised accounts, handling sensitive situations discreetly • Partner with Technical Success, Security, and fellow CSMs to resolve client inquiries and coordinate resources • Mentor CSMs through call shadowing, feedback, and best-practice sharing • Record and manage client interactions in Client Success tools and contribute to communications and education initiatives • Maintain current knowledge of the platform and executive-client threat landscape, translating technical detail into business language • Support external and internal customer-facing events, with potential limited travel • Participate in on-call client support shifts as needed

🎯 Requisitos

• 3+ years of experience in a Customer Success or Premium Support role • 1-2+ years of experience working with executive-level or high-profile clients • Experience in cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus • CompTIA Security+ or similar security experience is a plus • CIPP/US is highly preferred • Proven ability to lead live virtual sessions and present to executive audiences with confidence • Strong judgment and autonomy to resolve complex or ambiguous client situations without escalation, and to escalate well when it matters • Ability to manage a high-velocity book of business, prioritize under pressure, and stay composed during escalations • Highly developed customer service skills, including empathy and relationship building • Exceptional verbal and written communication skills • Ability to work in a remote environment with a high degree of autonomy • Attention to detail and accuracy is a must • Willingness to travel in limited circumstances • Participate in on-call shifts for client support, including nights and weekends, as needed

🏖️ Benefícios

• 100% remote company within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend

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