Customer Success Business Partner, Workforce Solutions

🕒 Outubro 9

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Impellam Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

O Impellam Group é uma empresa global de soluções de força de trabalho e recrutamento que fornece serviços de provedores de serviços gerenciados (MSP) e gestão de força de trabalho contingente, terceirização de processos de recrutamento (RPO), suporte à aquisição de serviços/declarativo de trabalho, consultoria de talentos, sourcing direto, serviços de treinamento e implantação. A empresa se concentra em fornecer talentos críticos em STEM e especialistas para ajudar as empresas a se prepararem para o futuro, enfatiza ESG e impacto social, e é reconhecida como líder do setor em força de trabalho contingente e aquisição de serviços.

Descrição

• Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value • Identify new business opportunities across departments, hiring managers, labor categories, service lines, and under-penetrated spend • Build trusted relationships with senior and executive client leaders and connect program performance to business outcomes • Partner with Customer Success, HR, Procurement, and Hiring Manager stakeholders to translate program data into insights and growth opportunities • Manage client relationships and satisfaction, positioning the program as a strategic solution • Provide client stakeholder training, education, market insight, and commercial thought leadership • Support corporate, client, and team communications • Resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum • Manage pipeline visibility, forecasting, growth targets, spend, utilization, and program expansion • Own or support QBRs and business reviews covering performance, value delivered, pipeline, market trends, and recommended actions • Coordinate day-to-day operations with Service Delivery and back-office teams and ensure SLA/KPI compliance • Manage supplier reporting, KPIs, job-category coverage, response timing, candidate quality, and supplier optimization • Identify and manage escalations affecting program performance and client satisfaction • Maintain a strong relationship with the VMS supplier and ensure system performance meets customer expectations • Ensure accurate and timely billing, reporting, analytics, and weekly and monthly status reports • Support program and project modifications and enhancements • Drive continuous improvement in processes, utilization, satisfaction, and commercial performance • Complete required compliance training and consider safety implications of decisions

🎯 Requisitos

• Knowledge of the staffing industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR) • Experience leading teams to meet service level agreements (SLAs) and key performance indicators (KPIs) relevant to MSP business performance • Strong experience in report development, management, and quality assurance • Experience identifying and leading process-improvement initiatives • Project management experience • Effective communication, presentation, time management, organization, and planning techniques • Proficiency in MS Excel and MS PowerPoint • Experience with business intelligence tools and analytics-driven decision-making; Power BI preferred • Commercial account-management experience, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning • Experience with Salesforce or Microsoft Dynamics and sales-enablement/intelligence platforms such as ZoomInfo, Outreach, Gong, or Highspot • Track record of growing and maturing client relationships • Fiscal responsibility for account management • Ability to manage by influence and communicate effectively • Ability to solve problems and present conceptual information to all levels of management • Ability to initiate, recommend, or provide solutions through designated channels • Ability to build and execute project plans • Ability to manage data collection and regular and ad hoc reporting • Passion for excellence, stress tolerance, attention to detail, proactive approach, urgency, dedication, and accountability • Minimum of 3 years of experience in a Managed Service Program or Staffing management environment • General understanding of MSP/Human Capital/Staffing, Human Resources, Procurement, and Contracts • Legally authorized to work in the United States

🏖️ Benefícios

• Safe and secure working environment • Compliance training as required • Injury-free and healthy workplace commitment • Environmental impact minimization commitment

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