Success Manager

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Vacatia

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

✈️ Turismo

🏨 Hospitalidade

🏪 Marketplace

💰 $20.000.000 Series B - Vacatia em 2021-11

Travel • Hospitality • Marketplace

A Vacatia é um marketplace de viagens online especializado em residências de resort e aluguéis de temporada — apartamentos, suítes e casas em estilo resort — com opções integradas para alugar, assinar ou comprar e vender inventário de timeshare. A empresa opera serviços de reserva, atendimento ao hóspede e serviços aos proprietários para proprietários de resorts legados e parceiros (incluindo Disney Vacation Club, Royal Resorts e Westgate), oferece ferramentas de revenda de timeshare e transferência de pontos, pagamento flexível (FlexPay), e ferramentas de busca de destinos e calendário para viajantes em todo o mundo.

Descrição

• Manage an assigned portfolio of Club Vacatia Owners, Members, and Guests • Proactively engage members throughout their membership journey • Build trusted relationships and provide personalized guidance • Re-engage inactive members and encourage use of membership benefits • Educate members about Club Vacatia benefits, programs, services, policies, resources, digital tools, and self-service options • Identify knowledge gaps and recommend improvements to communications and educational resources • Identify friction points, recurring issues, and unmet member needs • Coordinate with internal teams to resolve concerns and provide follow-up • Escalate issues to appropriate leaders or specialists • Guide members through digital platforms and troubleshoot common issues • Partner with Product and Technology to support digital tools and capabilities • Maintain accurate member records, interaction history, preferences, commitments, and follow-up activities • Prioritize outreach and monitor engagement, adoption, satisfaction, retention, and issue resolution • Meet service, productivity, quality, documentation, and compliance expectations • Participate in coaching, training, quality reviews, and continuous improvement initiatives • Collaborate with Owner Care, Member Services, Resort Operations, Sales & Marketing, Product, Technology, Finance, and other teams • Support new programs, service enhancements, communications, and pilot initiatives

🎯 Requisitos

• Bachelor’s degree in Business, Hospitality, Communications, Customer Experience, or a related field, or equivalent experience • 3+ years of experience in customer success, member services, account management, concierge, hospitality, contact center operations, or a related customer-focused role • Experience with proactive outreach, relationship management, strategic planning, or customer engagement • Strong communication skills and ability to explain complex information clearly and confidently • Ability to build trust, listen, educate, and influence • Strong organizational and time management skills with ability to manage multiple priorities • Experience using CRM, case management, customer engagement, or other customer-facing technology platforms • Strong problem-solving skills, sound judgment, and attention to detail • Ability to use customer feedback and data to identify trends and improvement opportunities • Spanish or Portuguese language skills preferred but not required • Hospitality, vacation ownership, travel, membership, financial services, or complex consumer service experience is a plus

🏖️ Benefícios

• Growing hospitality company changing the vacation ownership experience • Autonomy and ownership of an assigned member portfolio • Cross-functional learning and collaboration • Coaching and training • Quality reviews and continuous improvement initiatives

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