Vice President, Customer Success

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $250.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Brightfield

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Brightfield é uma fornecedora líder de inteligência de mercado para a força de trabalho estendida (extended workforce), utilizando sua plataforma de IA, o TDX, para ajudar empresas globais a identificar e capturar oportunidades de economia nos gastos com força de trabalho contingente. Ao automatizar tarefas que consomem tempo e possibilitar análises de SOW (Statement of Work) com profundidade, a Brightfield capacita as organizações a negociar contratos com fornecedores com maior segurança e a alcançar ROI significativo em diversos setores, incluindo saúde, tecnologia e serviços financeiros.

Descrição

• Build a deep understanding of each customer’s objectives, stakeholders, decision process, and business problems • Advise customers on recommended actions rather than simply asking what they want • Connect TDX use cases to measurable business outcomes, establish success measures and baselines, and make achieved value visible • Drive retention, renewal, and expansion through customer value realization • Understand renewal mechanics, risk, expansion opportunities, and commercial trade-offs • Take ownership of unclear customer or cross-functional situations and move issues to resolution • Mobilize Product, Data, Advisory, Sales, and other resources while maintaining accountability for customer outcomes and commercial relationship health • Translate customer issues and requirements into actionable inputs for internal teams and close the loop with customers • Engage credibly with practitioners and executives, including delivering difficult messages and handling conflict • Develop Customer Success leads through coaching, constructive challenge, and clear accountability • Coach team members through account strategy rather than taking over their accounts • Distinguish capability issues from process or resource issues and respond appropriately • Lead a defined area of the Customer Success team with a hands-on, outcomes-oriented approach

🎯 Requisitos

• Experience leading Customer Success in a senior, hands-on capacity • Experience building executive-level customer relationships and credibility • Track record of connecting technology use cases to measurable customer business outcomes and making realized value visible • Demonstrated track record of owning or materially driving retention, renewals, and expansion • Commercial judgment and financial acumen to manage Customer Success as a growth engine without approaching the role as a sales position • Ability to develop and coach Customer Success leaders, set clear expectations, and create accountability without creating fear • Experience in services procurement and/or contingent workforce sufficient to discuss customer business problems credibly • Excellent judgment and operating discipline in ambiguous, cross-functional situations • Ability to challenge weak thinking constructively, listen first, and lead with low ego • Ability to handle conflict, deliver difficult messages, and remain effective with both practitioners and senior executives

🏖️ Benefícios

• Fully remote work • Flexible work environment • Continuous learning opportunities • Inclusive work environment • Equal opportunity employment

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