Customer Success Manager

🕒 Outubro 12

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Britive

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

🚘 Automotivo

💼 Consultoria

💰 $20.500.000 Series B em 2023-03

Healthcare • Automotive • Consulting

A Britive é uma empresa que fornece soluções de tecnologia que possibilitam acesso sem fricção e seguro para identidades humanas e não humanas (NHIs).

Descrição

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale • Build and maintain long-term relationships with technical stakeholders, security leaders, and executive sponsors • Lead structured onboarding programs and ensure customers are deployed on time and on scope • Host monthly technical check-ins to review platform health, address blockers, and drive adoption • Prepare and deliver Quarterly Business Reviews demonstrating value, usage trends, and roadmap alignment • Monitor account health, identify churn risk, and develop mitigation plans • Own end-to-end project plans for customer deployments • Manage timelines, action items, and follow-ups • Coordinate with Customer Success Engineers on technical implementation and configuration blockers • Educate customers on Britive best practices, identity and access management workflows, and PAM use cases • Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers • Provide updates to the VP of Customer Success, CRO, and CEO on account status, opportunities, and escalations • Collaborate with Sales and Pre-Sales during expansion and renewal cycles • Advocate for customer needs through actionable product feedback • Drive customer advocacy efforts including case studies, reference calls, and product council participation

🎯 Requisitos

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment • Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects • Strong project management skills • Exceptional communication and presentation skills • Deep understanding of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models • Familiarity with AWS, Azure, GCP, Okta, and Azure AD • Experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed • Experience in a fast-paced, early-stage or high-growth startup • Must be based in the US or Canada • Nice to have: experience with security-focused, compliance-heavy, or regulated-industry customers • Nice to have: familiarity with Terraform, Kubernetes, or HashiCorp Vault • Nice to have: prior experience at a PAM, IGA, or cloud security vendor

🏖️ Benefícios

• Work from anywhere in the US; fully remote (US only, other areas are subject to review) • Competitive compensation and meaningful equity • Medical, dental, and vision insurance • Paid parental leave benefits • 401k (U.S.) • Flexible + Unlimited PTO (U.S.) • Career development opportunities and paths • Home office and connectivity stipends • Team socials + Offsites

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