Customer Success Manager

🕒 Julho 3

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CAI Software, LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🍽️ Alimentos e Bebidas

📦 Logística

🏭 Manufatura

Food & Beverage • Logistics • Manufacturing

CAI Software, LLC é um fornecedor de software de gerenciamento de negócios voltado para a produção, destinado a fabricantes, processadores, distribuidores e à indústria de comunicações gráficas. A empresa oferece soluções empresariais, incluindo ERP, MES, WMS, EDI, gerenciamento de estoque, automação de processos, instruções de trabalho digitais e MIS para otimizar operações, melhorar a visibilidade e otimizar os fluxos de trabalho de produção e distribuição em setores como pescados, alimentos e bebidas, aeroespacial, automotivo, eletrônicos e impressão. A CAI oferece suporte à implantação, implementação e suporte contínuo ao cliente para suítes de software integradas e de ponta a ponta e aplicativos habilitadores voltados para clientes de médio a grande porte.

Descrição

• Own and manage a portfolio of 25-40 enterprise customers, ensuring adoption, retention, and expansion • Serve as the customer’s strategic advisor, helping them achieve business objectives through effective use of our platform • Build and maintain strong, multi-threaded relationships with global stakeholders, providing strategic guidance to foster engagement, trust, and long-term value • Partner with the Implementation team to ensure smooth onboarding, adoption, and knowledge transfer • Develop and execute success plans to drive adoption and value realization, proactively addressing customer challenges across global markets • Plan and deliver Executive Business Reviews (EBRs) to executive and operational leaders, highlighting results, insights, and growth opportunities • Drive Gross and Net Revenue Retention (GRR/NRR) through proactive renewal management and identification of expansion opportunities • Act as the voice of the customer internally, providing structured feedback to Product and Engineering • Monitor customer health metrics: post-onboarding adoption, satisfaction, contract status, NPS, and usage. • Prepare reports to identify risks, opportunities, and progress toward success metrics. • Partner cross-functionally with Sales, Marketing, Product, and Support to ensure customer needs are met efficiently. • Represent the company at customer meetings, workshops, and industry events as required.

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 3+ years of professional experience within customer success, account management, or similar client-facing roles • Experience managing enterprise accounts across multiple countries and time zones, with focus on adoption, retention, and growth • Exceptional communication, collaboration, and relationship-building skills, with the ability to influence and build trust across cultures and organizational levels • Proficiency with customer success and CRM tools (e.g., HubSpot, Salesforce) • Fluency in English; Ability to navigate manufacturing or factory environments when visiting customer sites.

🏖️ Benefícios

• Equal Employment Opportunity employer • Disability Accommodation for applicants