Client Engagement Coordinator

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🕒 Julho 2

🌐 Estados Unidos, Honduras, +3 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇭🇳 Honduras – Remoto 🇸🇻 El Salvador – Remoto 🇨🇴 Colômbia – Remoto 🇨🇱 Chile – Remoto

💵 $1.060 - $1.150 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Job Duck

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

⚖️ Jurídico

Consulting • Marketing • Legal

A Job Duck é uma empresa especializada em conectar profissionais a oportunidades de trabalho remoto em empresas sediadas nos Estados Unidos. A empresa oferece uma variedade de posições, incluindo assistentes jurídicos, assistentes de marketing, assistentes executivos e gestores de casos. A Job Duck prioriza ajudar as pessoas a construir uma carreira em home office, garantindo um bom equilíbrio entre vida pessoal e profissional, além de oferecer suporte e recursos para desenvolvimento de carreira. O foco está em posições remotas, em tempo integral (full time), bem remuneradas e que oferecem um amplo leque de oportunidades profissionais.

Descrição

• Foster positive client experiences through proactive communication, milestone recognition, and client appreciation initiatives. • Document all client interactions, create necessary follow up tasks, and monitor progress to ensure timely completion. • Identify client concerns, address routine issues, and escalate sensitive or complex matters while maintaining professionalism, confidentiality, and exceptional service standards. • Conduct regular client check ins to maintain engagement, strengthen relationships, and ensure clients feel informed and supported. • Welcome new clients, facilitate onboarding, assist with client portal access, and introduce clients to their assigned Case Manager. • Request client reviews, encourage referrals, and track client feedback to support client satisfaction and retention efforts. • Communicate case related updates, treatment changes, and important developments to the Case Management team. • Collect updated medical treatment, provider, and contact information while maintaining accurate client records in Clio. • Serve as the primary point of contact for clients, providing timely updates, guidance, and support throughout the disability claims process.

🎯 Requisitos

• Exceptional customer service and relationship building abilities • Empathy and compassion • Professional verbal and written communication • Attention to detail • Strong organizational and time management skills • Problem solving and conflict resolution • Client retention and engagement mindset • Ability to maintain confidentiality • Accountability and follow through • Adaptability in a fast-paced environment • CRM and data entry proficiency • Strong interpersonal skills • Proactive communication and follow up skills • Ability to work independently while remaining highly collaborative • Legal support or case management experience preferred

🏖️ Benefícios

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.