Client Success Manager

🕒 Julho 29

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Cardinal Education

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2004

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Cardinal Education é uma empresa independente de consultoria educacional e tutoria que oferece serviços personalizados de consultoria para admissões em escolas particulares e faculdades, preparação abrangente para testes (SAT, ACT, ISEE, SSAT, HSPT), tutoria individualizada e online em diversas disciplinas e coaching acadêmico para estudantes da pré-escola ao 12º ano. Com escritórios nas principais cidades dos EUA, eles oferecem serviços sob medida, incluindo suporte para entrevistas e aplicações, amostras de redação supervisionadas e programas especializados para diferenças de aprendizagem e funções executivas. A empresa se concentra em ajudar as famílias a navegar por processos de admissão competitivos e melhorar os resultados acadêmicos por meio de instrução e coaching individualizados.

Descrição

• Actively coach, train, and mentor junior team members on client satisfaction strategies • Serve as the senior point of contact and escalation pathway for complex client accounts, ensuring premium service delivery that aligns with our company's high standards • Audit and refine current client experience workflows • Transition the support division from reactive troubleshooting to proactive, high-value client engagement • Partner closely with our Consultants, Editors, and Student Managers to align support workflows with academic timelines and delivery milestones • Establish performance standards, communication guidelines, and quality benchmarks for all client interactions, ensuring absolute professionalism in every email, call, and message • Synthesize client feedback to provide actionable insights to executive leadership, driving continuous improvement in our service delivery

🎯 Requisitos

• Proven track record in a senior support capacity (e.g., Client Relations Manager, Support Team Lead, Senior Support Specialist) handling enterprise accounts or high-net-worth (HNW) clients, ideally within a fast-paced startup or premium service environment • Demonstrated experience transitioning from an outstanding individual contributor to a mentor, team lead, or manager • Bachelor’s degree • Flawless written and verbal English communication skills • Proficiency in Google Workspace, Slack, and Zoom is required • Experience with Monday.com or advanced CRM/project management platforms is highly preferred • Experience working in educational consulting, premium service industries, or US-facing businesses is a strong plus

🏖️ Benefícios

• Competitive Salary • Bi-weekly payouts • On-the-job Training: Comprehensive acclimation to our niche industry and client demographic • Professional Growth: Direct opportunities for career progression and salary increases tied to performance reviews • High-performance recognition: Top-performing employees are eligible for inclusion in company retreats and cross-divisional projects