Client Success Manager

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Cariplo Factory

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

💼 Consultoria

🛍️ Comércio Eletrônico

☁️ SaaS

Consulting • eCommerce • SaaS

A Cariplo Factory é a equipe de engenharia confiável das maiores marcas de e-commerce e DTC do mundo. Sua missão é transformar os negócios dos clientes, impulsionar o crescimento e construir experiências online complexas e de alta escalabilidade. Composta por indivíduos vibrantes e empreendedores em vários cargos técnicos, a Cariplo Factory enfatiza uma cultura forte centrada no trabalho em equipe, iniciativa e qualidade, oferecendo flexibilidade e oportunidade de crescimento profissional.

Descrição

• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions • Maintain timelines for regular client support requests • Responsible for client delivery • Partner with clients to understand their goals, objectives and grow their business • Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature • Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach • Collaborate with Product Management to provide requirements on new feature requests

🎯 Requisitos

• 3+ years of experience • Operations, product management, project management or client relations experience • Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment • Comfortable navigating ambiguity, with the desire to implement process and standardize as you go • Detail and deadline oriented • Responsible, reliable, and flexible • Strong communication skills, both written and verbal • Shopify/eCommerce experience is a plus

🏖️ Benefícios

• Fully Paid Medical, Dental & Vision • 401k Retirement Plan • Work From Home/Anywhere