Senior Manager, HUB Operations

🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 23%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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CareMetx, LLC

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

⚕️ Seguro de Saúde

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC é uma empresa especializada em transformar o acesso dos pacientes a terapias especiais, reduzindo o tempo para o início do tratamento. Eles oferecem um serviço de Hub digital que aborda barreiras emocionais, financeiras e clínicas para os pacientes, visando melhorar os prazos de tratamento e o uso contínuo das terapias. A CareMetx proporciona suporte de alta qualidade e utiliza tecnologia avançada para oferecer soluções de acesso, acessibilidade e adesão, beneficiando tanto os pacientes quanto os prestadores de serviços de saúde. Eles fazem parceria com marcas farmacêuticas especializadas, prestadores de serviços de saúde e sistemas hospitalares para melhorar os resultados dos pacientes.

Descrição

• Lead a patient support and pharmaceutical reimbursement program focused on patient education for injectable medications • Provide day-to-day leadership for supervisors and associates • Design and implement operational workflows, training programs, and SOPs • Ensure compliance and quality standards • Conduct performance reviews, coach team members, and drive accountability • Partner with leadership on hiring, onboarding, and team development • Participate in budget planning, resource allocation, and forecasting • Serve as a subject matter expert on injectable medications • Instruct patients on the safe and effective use of injectable therapies • Act as a clinical resource for associates handling patient questions and escalations • Train and coach staff on patient communication and education best practices • Monitor and report adverse events according to SOPs and regulatory requirements • Build and maintain client relationships and participate in client meetings and program reviews • Communicate program performance, trends, and recommendations to stakeholders • Collaborate cross-functionally to align operations with strategic goals • Identify program issues and develop solutions for client and patient needs • Monitor program metrics and develop continuous improvement initiatives • Promote compliance, safety, and patient-centric care • Perform other related duties as assigned

🎯 Requisitos

• Bachelor of Science in Nursing (BSN) required • RN license strongly preferred • Experience with injectable medications (administration, patient training, or clinical education) required • 2+ years of supervisory/leadership experience in a healthcare or clinical operations setting • 4+ years of healthcare experience • HUB or pharmaceutical reimbursement experience is a plus but not required • Strong leadership, communication, and problem-solving skills • Ability to thrive in a fast-paced, client-driven environment • Strong customer/client management background • Ability to manage medium-size client programs independently and gauge relationship health • Ability to assist in presenting operations processes for business development and new client engagements • Exceptional project management skills • Good analytical, conceptual, and problem-solving skills • Ability to manage multiple tasks along parallel processes • Strong decision-making and critical-thinking skills • Strong industry and business knowledge • Strategic thinking and long-term planning experience • Effective oral and written communication skills • Strong interpersonal and leadership skills • Ability to develop and grow talent • Organizational agility and ability to lead teams through change • Proficiency with computers and good knowledge of Microsoft Office • Flexible schedule and hours • Maintain regular and reliable attendance • Must occasionally lift and/or move up to 10 pounds

🏖️ Benefícios

• Equal employment opportunity employer • Reasonable accommodations for individuals with disabilities • AI-supported recruiting and employment process with human review of final decisions

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