National Account Service Manager

🕒 Ontem

🏄 California, Colorado, +3 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $96.000 - $192.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Carrier

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1915

🏗️ Construção

🏥 Saúde

📦 Logística

Construction • Healthcare • Logistics

A Carrier é uma líder global em soluções de construção e cadeia de frio, dedicada à inovação na criação de ambientes saudáveis, seguros, sustentáveis e inteligentes. A empresa atua nos sistemas de HVAC e refrigeração, focando na promoção da saúde e segurança de ambientes internos e na preservação do fornecimento global de alimentos e medicamentos através de suas tecnologias avançadas. A Carrier também está comprometida em enfrentar as mudanças climáticas e colabora com parceiros para impulsionar a sustentabilidade e eficiência energética em infraestrutura. Ao explorar soluções de construção inteligente e resiliência energética, a Carrier está avançando em direção a um futuro de emissões zero.

Descrição

• Serve as the primary technical liaison for strategic accounts • Ensure seamless communication and support for national accounts • Maintain regular engagement with senior leadership at customer accounts • Address customer service needs and build strong relationships • Analyze service performance data to identify trends • Implement service improvement opportunities • Provide expert technical guidance and proactive problem-solving • Collaborate with engineering, manufacturing, and quality teams to resolve complex issues • Provide customer training on product functions, capabilities, maintenance, and repair requirements • Manage the goodwill process to maintain customer satisfaction and improve company performance metrics • Travel to regional dealer locations and client sites across national accounts

🎯 Requisitos

• High School Diploma or GED • Valid driver’s license with a safe driving record • 3+ years of experience managing an end user technical relationship • 2+ years of experience with electrical, mechanical, or refrigeration systems • Willing and able to travel up to 60% via company vehicle and air travel across the United States • Private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications • Able and willing to work 8:00 AM–6:00 PM Eastern Time, Monday through Friday • Residence within driving distance of a major commercial airport • Bachelor’s degree preferred • Broad knowledge and skills within a specific technical or professional discipline • EPA 608 Certification preferred • Previous experience in transportation, automotive, or HVAC industries preferred • Proficiency in Microsoft Office Applications preferred • Knowledge of or experience with Carrier Transicold products preferred

🏖️ Benefícios

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision benefits • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance • Remote/home office work arrangement

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