Customer Experience Manager

🕒 4 dias atrás

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Caylent

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 Private Equity Round em 2022-11

Consulting • Logistics • Marketing

A Caylent é uma empresa de serviços cloud native que ajuda organizações a extrair o melhor de suas pessoas e tecnologias usando AWS. Como principal parceira de consultoria da AWS, a Caylent é especializada em DevOps como serviço, IaaS, DevOps, SaaS e diversas tecnologias de nuvem, incluindo Amazon Web Services e Google Cloud Platform. A empresa busca capacitar organizações por meio da tecnologia para que prosperem em um mundo orientado por software e promovam a inovação.

Descrição

• Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders • Manage survey collection through live meetings, email, and project team collected responses • Ensure consistent data collection processes and maintain high response rates • Analyze quantitative metrics such as CSAT and NPS to identify trends, patterns, and areas of concern • Review and categorize qualitative customer feedback to identify recurring themes and pain points • Synthesize complex customer data into clear, actionable recommendations • Track metrics against customer experience benchmarks and goals • Create comprehensive reports and dashboards communicating customer sentiment to leadership • Present findings and recommendations to executives, department heads, and cross-functional teams • Develop narratives connecting customer feedback to business impact • Facilitate customer experience review meetings with organizational leaders

🎯 Requisitos

• 3+ years experience in a customer experience role, professional services, or customers relationship management • Knowledge of customer experience methodologies and best practices • Experience with CRM systems and customer feedback management platforms • Strong analytical skills with experience in statistical analysis and reporting • Excellent written and verbal communication skills • Experience presenting to senior leadership and stakeholders • Excellent time management with the ability to prioritize tasks and manage engagement coverage workload • Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments • Familiarity with using AI tools to drive operational process efficiencies • Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools • Working knowledge of AWS cloud offerings and solutions • Knowledge and understanding of cloud industry trends and new technologies • Data analytics basics; viewing customer feedback data and proposing process changes • Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications

🏖️ Benefícios

• 100% remote work • Medical Insurance for you and eligible dependents • Generous holidays and flexible PTO • Competitive phantom equity • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

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