Customer Support Advisor

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Change by Degrees

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2018

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Change by Degrees é uma plataforma de aprendizado digital focada em capacitar e engajar organizações para se tornarem líderes em sustentabilidade. Co-fundada pela Dra. Tara Shine e Madeleine Murray, a plataforma ajuda empresas a responderem eficazmente às regulamentações e métricas de sustentabilidade por meio de cursos de treinamento abrangentes que cobrem tópicos sociais, ambientais, de governança e econômicos. A Change by Degrees visa capacitar funcionários em todos os níveis, garantindo que eles tenham o conhecimento e a confiança necessários para atingir metas climáticas e fomentar uma cultura de práticas sustentáveis dentro de suas empresas.

Descrição

• Resolve customer issues related to purchase, orders, shipping, and warranty • Provide attentive responses with step-by-step guidance and solutions • Deliver premium customer service through chat, email, and phone channels • Respond to inquiries, troubleshoot problems, and provide information • Anticipate and address potential issues before they impact the customer experience • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives • Maintain up-to-date knowledge of products and services • Contribute to creating and updating knowledge base articles • Demonstrate empathy and active listening during customer interactions • Communicate complex concepts clearly and understandably • Adhere to established quality standards • Participate in regular training sessions

🎯 Requisitos

• High school diploma or equivalent • Minimum of 3-4 years of proven experience in customer service, focused on live chat, email, and phone interactions • Growth-oriented, curious mindset and ability to adapt to changing policies and guidelines • Ability to work independently and collaboratively in a fast-paced environment • Proficient in troubleshooting order, shipping, and operational issues • Familiarity with CRM systems and knowledge base tools • Excellent written and verbal communication skills • Passion for excellent customer service and commitment to exceeding customer expectations • Ability to handle challenging customer interactions professionally • Ability to collaborate with cross-functional teams and contribute to a positive team environment

🏖️ Benefícios

• An Oura Ring to use in your everyday life • Competitive salary • Internet Allowance • 6 month fixed contract moving to indefinite contract based on performance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility